Surgery Connect is integrated with EMIS Web, a clinical system which allows healthcare practitioners to view and contribute to a patient’s electronic healthcare record.
Surgery Connect adds contact centre functionality to EMIS Web, promoting simple-to-use multi-function patient interaction. Omnichannel access to patients is immediately available to practitioners while interacting with patient records.
EMIS Web integration is supported at single stand-alone surgeries, or in a GP Hub, or in a Contact Centre configuration where agents can handle calls and book appointments for a group of surgeries.
Contact centre features, including intelligent call queueing and routing, highly secure call recording automatically attached to patient records, confirm and remind systems to reduce DNAs, telephone triage, extensive reporting, and clinical system integration, provide solutions to the GP Forward View high impact actions.