Not every patient needs an appointment.
Not every enquiry needs to reach reception.
Surgery Assist helps patients self-serve where appropriate, giving your team more time for patients who need human support or access to your services. Patients can describe their needs in their own words, allowing Surgery Assist to provide more relevant guidance and signpost them to the most appropriate next step.
Reduce pressure on reception
Redirect 20%-30% of inappropriate requests away from your core general practice workflows.
Improve patient access
Guide patients to the right service, first time, whether within your practice, Neighbourhood or via self-service pathways.
Encourage digital self-service
Support patients to use trusted digital services such as the NHS App, Joy App, GetUBetter and other locally available digital routes where appropriate.
Available 24/7
Provide patients with instant and consistent signposting to information and services, even when your practice is closed.
Proven to improve access
A comparison of Surgery Connect practices with and without Surgery Assist. (source: Surgery Insights, April 2025–May 2026).
One solution. Two ways to get started.
| Surgery Assist Lite | Surgery Assist Pro | |
|---|---|---|
| Best for | Practices wanting a fast, ready-to-deploy digital assistant | Practices wanting a tailored digital assistant with enhanced customisation |
| AI-powered conversations |  | |
| Context-aware follow-up questions |  | |
| Accessibility widget | | |
| Practice information | | |
| National signposting (nhs.uk, NHS A-Z, NHS Find a Service + many more) | | |
| NHS App support (signposting to NHS App resources, help pages) | | |
| Online forms integrations (OC, Prescriptions, General Enquiries) | | |
| Call Queue Widget* | | |
| Request a Callback* | | |
Check & Cancel*  | | |
| Local services (Practice and Neighbourhood) | | |
| Custom branding (name, avatar, colour) | | |
| Custom alerts and pop-up messages | | |
*Exclusive to Surgery Connect customers.
Surgery Assist Lite
Built around the questions patients ask every day.
Surgery Assist Lite is our quickest and simplest way to introduce AI-powered care navigation.
Built around the most common questions patients ask, it provides trusted practice information, national resources to support self-help and answers routine enquiries for you.
Deploy it in days and start reducing routine demand within weeks.
Surgery Assist Pro
Tailored to your practice and Neighbourhood
Surgery Assist Pro includes everything in Lite, with additional customisation to reflect self-care and self referral services across your Neighbourhood.
Using enhanced knowledge and configurable features, Surgery Assist Pro can be personalised with your own branded avatar, creating a familiar digital front door that patients recognise and trust to guide them to the right support first time.
Integrate your digital and telephone access
When paired with Surgery Connect, Surgery Assist helps set patient expectations before they make contact. From live queue visibility to callback requests, patients can make informed choices about how they access support, creating a better experience while reducing pressure on your practice team.
Call Queue Widget
Give patients a live view of how many callers are in the queue, helping them decide to call or opt for a self-serving digital route.
Request a Callback
Put a stop to evergrowing call queues by offering patients to request a callback directly through Surgery Assist only when necessary.
Check & Cancel
Reduce DNAs and free up appointment capacity by allowing patients to manage appointments quickly and conveniently through Surgery Assist.
See the impact of every interaction
Access the Surgery Insights dashboard to understand patient demand, monitor performance and identify opportunities to improve access across your practice.
From Surgery Assist conversations to callback success and digital adoption, everything is available in one place.
But don’t take our word for it
Assisting access and easing demand at Tudor Lodge
Automating signposting and supporting self-service, call queues were cut by 50% and missed calls by 65%, with NHS App uptake rising from 55% to 71%.
Reducing annual calls by 25,000 at Poplar Grove
In just 3 months, Poplar Grove Practice saw average time to answer reduced by 25%, missed calls reduced by over 50% and a 4% increase in NHS App uptake.
Saving 3 admin days in 4 months at Chawton Park
In just 4 months, Surgery Assist chatbot ‘Charli’ handled 11,000 online queries, processed 1,600 prescriptions, and saved three admin days.
Find the right assistant for your practice
Whether you’re taking your first step into AI-powered care navigation or looking for a more tailored solution, we’ll help you find the right approach for your practice.
Your pathway to 24/7 healthcare access
01
Discovery call
Have an initial chat to understand your needs, pinpoint challenges and connect with experts.
02
Bespoke assistant
We assess your setup and services to provide a digital assistant tailored to your practice and patients.
03
Seamless integration
Our solutions work effortlessly with your clinical system to support scalable growth.
04
Fast results and lasting support
We ensure long-term practice efficiency so your team can focus on patient care.