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Surgery Connect is backed up with a highly experienced installation team, on-site training and a knowledgeable uk based support team

Training and Support

Installation and Beyond

Installation

  • Our highly experienced installation team has worked with hundreds of practices and understands the vital part that telephone systems play in the running of a practice.
  • We support you with dedicated broadband connection to your premises, and install any hardware required on site.
  • We then test out your telephone numbers to check for call flow and routing, following this up with on-site training for all relevant staff.
  • We then set a date for transferring your numbers to the new system, and provide an engineer on site to help you with the handover.
  • There is then a two-week Customer Acceptance Testing period, during which we work with you to thoroughly test the system.

Training

  • We deliver on-site training to talk you through how to use the system to support your specific needs, and covering all aspects of the service.
  • We provide manager and user training, so the right people get the right information about how to use the system to meet their needs.

Customer support

  • Our UK-based customer service team have in-depth knowledge of Surgery Connect, and provides telephone, email and web support for the system during normal office hours.
  • Out of hours, our on-call engineer is on hand to answer your queries.
  • We agree a service level agreement with you that prioritises fixing critical incidents, and we will replace any faulty hardware at no cost to you.
The process was planned in detail, following a practice survey, and executed nicely, with training provided to all the staff and managers.
Dr. Zak Abdullah Zakaria, GP Principal, Figges Marsh Surgery

Meet us at…

March 2019

LMCs' Annual Conference:
Kia Oval
London 12th

June 2019

Management in Practice:
Bridgewater Hall
Manchester

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