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Surgery Connect features assist Practices to address the High Impact Actions actions identified in the NHS Making Time in General Practice Report

NHS High Impact Actions

Surgery Connect Ticks Boxes

St Helens Rota

"They are focused on ensuring you have everything you need and they are specialists in primary care…"

GP Care

"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements…"

Hicks Group

"Patients say they are much happier now… staff find the system intuitive and easy to use…"


"They can deliver both a financially acceptable solution and also quality and availability to an emergency service…"

Worcestershire CCGs

"With Surgery Connect, we saw that the system had been designed to meet the needs of practices…"

Meet us at…


LMC Buying Group:
Woburn House London 22nd


Management in Practice:
National Motorcycle Museum Birmingham 4th

In conjunction with the General Practice Forward View issued by the NHS in 2016, ten high impact actions were identified during the Making Time in General Practice report as activities GP practices can initiate themselves to help address their workload pressures:

NHS Ten High Impact Actions

NHS Ten High Impact Actions

The features included in Surgery Connect assist Practices to address a number of these actions by utilising integration with clinical systems to improve work flows, telephone triage to expand consultation options and support self-care, flexible multi-site communications that assist practices with effective federation, secure call recording to assist with case review and staff training, and reducing DNAs with positive patient action:

  • Unlimited call queues with time to wait
  • Call recording
  • Call distribution
  • Staff login and availability management
  • Multi-site
  • Auto Timers and Calendars
  • Information messages
  • Reminders by phone and SMS
  • Triage dialler and management
  • Self manage from phone and web
  • Real time call status information
  • Management Information reporting
  • Patient Call History tracking
  • Integration with clinical systems
  • Fax facility
  • On-call mobiles
  • PA Integration
  • 24/7 support

For assistance in addressing the NHS High Impact Actions please call the Sales Team on 0333 332 0000.