Surgery Connect News Releases provide useful updates for clients on new features, updates, enhancements and ongoing development.
2021
Exhibitions
News Updates
June: Call Volumes
Telephony remains the most common form of communication between patients and practices…
May: Desktop Application
The desktop version of Surgery Connect is aimed at GPs and integrates with EMIS…
March: Informing Your Patients
Surgery Connect supplies answers and information to patients without speaking to staff…
February: Desktop Application
Surgery Connect desktop application floating toolbar with embedded softphone…
January: Webinars | SMS in Call Flow
Our February webinars…
Add a 'send SMS' option to your call flow…
2020
Exhibitions
News Updates
December: Weekly Webinars
We will be hosting weekly webinars to enhance the Surgery Connect experience…
November: Covid-19 Vaccination Hubs
Softphone versions of Surgery Connect are supporting UK PCN Vaccination hubs…
October: Record Breaking Figures
September was our busiest month on record…
Service Delivery Console update…
September: GDPR/DPIA
All our applications are subject to Data Protection Impact Assessments (DPIAs)…
August: Questionnaire
Our new designs to take into consideration how you interact with Surgery Connect…
July: Business Continuity
Surgery Connect backup mobiles can be forced to work in place of reception phones…
June: Help Centre
The Surgery Connect Help Centre is now available via the User or Configuration Console…
May: SystmOne Integration
Surgery Connect is pleased to announce that it has passed SystmOne and NHS accreditations…
April: User Console Softphone
The Surgery Connect softphone provides full telephone and video functionality…
March: Coronavirus - COVID-19
Surgery Connect provides tools for remote staff to maintain contact with colleagues and patients…
February: Customising your Playlist
When adding music to multi queue items you do not have to accept the default music…
January: Automatic Do Not Disturb
AutoDND sets Do Not Disturb if users miss a certain number of group calls…
2019
Exhibitions
News Updates
December: Handset Volume / X-fax
Ensure handset ringing volume is up. Surgery Connect X-fax replaces fax machines…
November: Bank Holiday Messages
Surgery Connect detects scheduled Bank Holidays without user intervention…
October: Text To Speech
Surgery Connect Text to Speech feature added for users of the Configuration Console…
September: Primary Care Networks
Surgery Connect can assist you meet the Primary Care Networks service specification…
August: Business Continuity
The guide is part of our commitment to continued service after an incident…
July: Reports Console
Latest release of the Surgery Connect Reports Console makes navigation easier…
May: Missed or Abandoned Calls
The difference between missed and abandoned calls reported on Surgery Connect…
January: User Console Tips
Benefits of using the Surgery Connect User Console throughout the practice…
2018
Exhibitions
News Updates
December: Queue Management
Queue management tips key to the day to day running of your organisation…
October: Hotdesk Lists
Telephone extensions can be configured to allow any number of users to log in…
September: User Timeline Report
User Timeline Report shows staff changes to their availability state…
June: New Reports / Playlist Feature
Group and inbound number overviews, plus queue playlist feature…
March: Conference & Monitoring
New Surgery Connect conference phone and silent monitoring of calls…
February: GP Hubs
Surgery Connect enables the formation of GP Hubs at the local level or county wide…
January: Queue Busting
Surgery Connect Queue Busting calls back patients as they near the front of a virtual queue…
2017
Exhibitions
News Updates
November: Clubbing Together
Ensuring that the IT, Clinical Systems and Telephony work across surgeries who are grouping together to share resources…
October: Auto Step In
Auto Step In provides an intelligent, configurable and fully automated solution to managing your staff and incoming call queues…
September: Digital Health
Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone…
August: Users Answering Calls
Surgery Connect calculates the number of users actually taking calls in a group every 5 minutes to generate the average per hour figure…
July: Surgery Connect Video
The Surgery Connect video outlines many of the features available plus our focus on continued development…
June: Surgery Connect Roadmap
We have a vision of Surgery Connect as not just a phone system, but as a portal for patients who prefer to use the telephone to seek care…
May: Key Features
Surgery Connect key features include call recording, information menus, central directory, extension buttons…
April: Auto Step In
Surgery Connect includes a new feature called 'Auto Step In', which allows you to assign some extensions, or users, to a back up role…
March: Repeat Caller Adjustment
Surgery Connect reporting separates repeat callers who have hung up in the queue and called back one or more times…
February: New Menu Report
New report shows number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day…
