Service
Organisation
Product
Resources
Case Studies
St Helens Rota
"They are focused on ensuring you have everything you need and they are specialists in primary care…"
GP Care
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements…"
Hicks Group
"Patients say they are much happier now… staff find the system intuitive and easy to use…"
Vetfone
"They can deliver both a financially acceptable solution and also quality and availability to an emergency service…"
Worcestershire CCGs
"With Surgery Connect, we saw that the system had been designed to meet the needs of practices…"
Surgery Connect News Releases provide useful updates for clients on new features, updates, enhancements and ongoing development.
2018
Exhibitions
News Updates
October: Hotdesk Lists
Telephone extensions can be configured to allow any number of users to log in…
September: User Timeline Report
User Timeline Report shows staff changes to their availability state…
June: New Reports / Playlist Feature
Group and inbound number overviews, plus queue playlist feature…
March: Conference & Monitoring
New Surgery Connect conference phone and silent monitoring of calls…
February: GP Hubs
Surgery Connect enables the formation of GP Hubs at the local level or county wide…
January: Queue Busting
Surgery Connect Queue Busting calls back patients as they near the front of a virtual queue…
2017
Exhibitions
News Updates
November: Clubbing Together
Ensuring that the IT, Clinical Systems and Telephony work across surgeries who are grouping together to share resources…
October: Auto Step In
Auto Step In provides an intelligent, configurable and fully automated solution to managing your staff and incoming call queues…
September: Digital Health
Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone…
August: Users Answering Calls
Surgery Connect calculates the number of users actually taking calls in a group every 5 minutes to generate the average per hour figure…
July: Surgery Connect Video
The Surgery Connect video outlines many of the features available plus our focus on continued development…
June: Surgery Connect Roadmap
We have a vision of Surgery Connect as not just a phone system, but as a portal for patients who prefer to use the telephone to seek care…
May: Key Features
Surgery Connect key features include call recording, information menus, central directory, extension buttons…
April: Auto Step In
Surgery Connect includes a new feature called 'Auto Step In', which allows you to assign some extensions, or users, to a back up role…
March: Repeat Caller Adjustment
Surgery Connect reporting separates repeat callers who have hung up in the queue and called back one or more times…
February: New Menu Report
New report shows number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day…
