- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- GP Hubs
- Video Triage
- Single Telecoms Bill
Wallace House Surgery
"Moving to X-on enables us to release more phone lines when required, providing our patients a more pleasant telephone experience…"
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements… look at the bigger picture and work as partners…"
"X-on has now given us the ability to record conversations, giving our clinicians an increased safety net should an issue arise between the patient and clinician…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"
Surgery Connect News Releases provide useful updates for clients on new features, updates, enhancements and ongoing development.
Surgery Connect on Show
Exhibitions we'll be attending in 2018 so far…
May: Data Protection
Data protection is a key part of Surgery Connect…
April: Managing Patient Call Queues
Solutions to reduce long patient call queues at busy times…
March: Conference & Monitoring
New Surgery Connect conference phone and silent monitoring of calls…
February: GP Hubs
Surgery Connect enables the formation of GP Hubs at the local level or county wide…
January: Queue Busting
Surgery Connect Queue Busting calls back patients as they near the front of a virtual queue…
Surgery Connect on Show
Exhibitions the Sales Team were on hand in 2017…
November: Clubbing Together
Ensuring that the IT, Clinical Systems and Telephony work across surgeries who are grouping together to share resources…
October: Auto Step In
Auto Step In provides an intelligent, configurable and fully automated solution to managing your staff and incoming call queues…
September: Digital Health
Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone…
August: Users Answering Calls
Surgery Connect calculates the number of users actually taking calls in a group every 5 minutes to generate the average per hour figure…
July: Surgery Connect Video
The Surgery Connect video outlines many of the features available plus our focus on continued development…
June: Surgery Connect Roadmap
We have a vision of Surgery Connect as not just a phone system, but as a portal for patients who prefer to use the telephone to seek care…
May: Key Features
Surgery Connect key features include call recording, information menus, central directory, extension buttons…
April: Auto Step In
Surgery Connect includes a new feature called 'Auto Step In', which allows you to assign some extensions, or users, to a back up role…
March: Repeat Caller Adjustment
Surgery Connect reporting separates repeat callers who have hung up in the queue and called back one or more times…
February: New Menu Report
New report shows number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day…