Service
Organisation
Product
Resources
Case Studies
Surgery Connect News Releases provide useful updates for clients on new features, updates, enhancements and ongoing development.
2020
Exhibitions
2019
Exhibitions
News Updates
August: Business Continuity
The guide is part of our commitment to continued service after an incident…
July: Reports Console
Latest release of the Surgery Connect Reports Console makes navigation easier…
May: Missed or Abandoned Calls
The difference between missed and abandoned calls reported on Surgery Connect…
January: User Console Tips
Benefits of using the Surgery Connect User Console throughout the practice…
2018
Exhibitions
News Updates
December: Queue Management
Queue management tips key to the day to day running of your organisation…
October: Hotdesk Lists
Telephone extensions can be configured to allow any number of users to log in…
September: User Timeline Report
User Timeline Report shows staff changes to their availability state…
June: New Reports / Playlist Feature
Group and inbound number overviews, plus queue playlist feature…
March: Conference & Monitoring
New Surgery Connect conference phone and silent monitoring of calls…
February: GP Hubs
Surgery Connect enables the formation of GP Hubs at the local level or county wide…
January: Queue Busting
Surgery Connect Queue Busting calls back patients as they near the front of a virtual queue…
2017
Exhibitions
News Updates
November: Clubbing Together
Ensuring that the IT, Clinical Systems and Telephony work across surgeries who are grouping together to share resources…
October: Auto Step In
Auto Step In provides an intelligent, configurable and fully automated solution to managing your staff and incoming call queues…
September: Digital Health
Surgery Connect uses technology to provide more efficiency to the first point of contact for primary care, still for a large majority the phone…
August: Users Answering Calls
Surgery Connect calculates the number of users actually taking calls in a group every 5 minutes to generate the average per hour figure…
July: Surgery Connect Video
The Surgery Connect video outlines many of the features available plus our focus on continued development…
June: Surgery Connect Roadmap
We have a vision of Surgery Connect as not just a phone system, but as a portal for patients who prefer to use the telephone to seek care…
May: Key Features
Surgery Connect key features include call recording, information menus, central directory, extension buttons…
April: Auto Step In
Surgery Connect includes a new feature called 'Auto Step In', which allows you to assign some extensions, or users, to a back up role…
March: Repeat Caller Adjustment
Surgery Connect reporting separates repeat callers who have hung up in the queue and called back one or more times…
February: New Menu Report
New report shows number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day…
