February webinars commence. Surgeries can add a 'send SMS' option to their call flow

News: Jan 2021

Webinars | SMS in Call Flow

We are delighted to announce the commencement of our webinars. These are online sessions targeted at specific aspects of the Surgery Connect. The schedule for February is detailed below:

  • Wednesday 10th February at 10:00 AM
    Business Continuity Set up
  • Wednesday 24th February at 10:00 AM
    Resource Management; setting up groups and using Auto Step-In

The sessions are designed to be around 10 minutes long with a short Question & Answer section at the end. However, we anticipate the Business Continuity session lasting 20-25 minutes, plus Q & A time.

To attend please email to receive your invitation link. Please state WEBINAR in the subject heading. The webinar will be delivered via MS Teams and all materials will be sent out via email after the event. If there are any topics you would like covered in future webinars please email your suggestions to . We look forward to seeing you.

SMS in Call Flow

This is a gentle reminder that surgeries can add a 'send SMS' option to their call flow. This means that if a patient calls, using a mobile phone, they can choose to receive information via SMS.

This option will be particularly useful for surgeries offering a new service or who are frequently asked the same question. For example; if you wish to share details of a new online consultation service or provide your revised opening hours.

Patients can still continue to remain in the call flow if they wish to speak to a member of staff. Please note only UK mobile numbers are supported, callers using a landline will not be able to utilise this option.

For X-flow customers there is now an option to drag and drop an SMS block into a call flow. Customers managing their call flows from the Configuration Console should click on https://config.x-onweb.com/sms to access the SMS option.

For more information on how you can set up your call flow for your patients to choose information SMS please contact Support on 0333 332 6633.

You can see how often the facility is used vis the Reports Console.