We will be hosting weekly webinars to enhance the Surgery Connect experience

News: Dec 2020

Weekly Webinars

Next year we are planning on hosting weekly webinars designed to enhance your Surgery Connect experience.

We anticipate these will take place mid week during the lunch period and last for around 15 minutes.

If there are any areas that you would like covered please email training@x-on.co.uk and put Webinar Ideas in the subject line.

Likely subjects to be covered first are:

  • Best practice guidelines for managing high volume call flow
  • Editing groups and controlling Auto Step In
  • Controlling your Calendar from the User Console
  • Changing an audio prompt for inbound calls
  • Understanding your Business Continuity setup
Call Load Sharing

Sharing the Burden

We’ve had a lot if interest in how call load can be shared by cooperating Surgery Connect practices, particularly when they are PCN connected or providing vaccination hubs.

Please contact your account manager or the support desk for our configuration guide.