Softphone based versions of Surgery Connect are supporting PCN Vaccination hubs throughout the UK

News: Nov 2020

Covid-19 Vaccination Hubs

X-on is pleased to be supporting PCN Vaccination hubs throughout the UK by setting up at short notice softphone based versions of Surgery Connect that provide a distributed one number contact centre across multiple practices within the PCN.

Chat to your sales contact if your PCN is looking for phone or SMS systems support to help with the upcoming demands of the vaccination schedules.

New Features for 2021

Our Product team has been listening closely to our customers and is prioritising release of some of the features within Surgery Connect that extends the reach as a communication tool, not just a phone system.

Zero Touch Arrivals

Touch Screens are being turned off everywhere, but this puts the pressure back on overworked reception staff.

By adding Zero Touch Arrivals to Surgery Connect, patients will be able to signal their arrival at the practice using their mobile phone - either by making a phone call, sending an SMS or scanning a QR code to go to a mobile web page. Patients will get an automatic notification triggered from the clinician desktop when it is time to enter the consulting room, including customised instructions.

The system integrates with EMIS Web and SystmOne appointments. It will also integrate with the forthcoming Patient mobile app to be launched in February 2021 - more details next month.

Patient Photo Requests

Many of you will be using the video functionality within Surgery Connect. Feedback from GPs suggests that it will be particularly useful to request a still image from a patient during a consultation phone call.

Write Back to Patient Records

Customers using our SMS Template systems to communicate with patients have said that automatic recording of the dialog (from clinician or from patient) within Surgery Connect would save time, particularly when they are using the click to call from the patient record. We have worked closely with EMIS on this issue and will be adding this to EMIS Web customers shortly after the festive season.


Surgery Connect is delighted to announce wins at the ITSPA Awards as follows:

  • Best Software: Winner
  • Best Vertical Solution: Winner
  • Best ITSP - Mid Market: Highly Commended

Surgery Connect was also a finalist in the Suffolk Business Innovation in Business Award.

Seasonal Greetings!

2020 has been an incredible year for everyone and despite a global pandemic it has been our busiest year yet.

We would like to thank our customers for all your hard work and wish you all a safe and happy holiday season!

Seasons Greetings 2020