Surgery Connect integrates with the SystmOne clinical system.

News: May 2020

SystmOne Integration

TPP - SystmOne

Surgery Connect is pleased to announce that it has passed SystmOne and NHS accreditations and will be forging ahead with an integration roll out programme in the near future.

The benefits and time saving functions cannot be understated. If your surgery would like to benefit from this integration please contact your Account Manager.

Help Centre

Coming next month:

Surgery Connect is constantly striving to ensure that all our customers are getting the maximum benefits our product has to offer.

We will soon be releasing a Help Centre, accessible via your consoles that will allow you to access video tutorials and User Guides.

Online Training

In addition to the help centre online tutorials and guides we would like to offer additional support. Therefore we will start hosting a weekly 20 minute webinar based on topics that are important to you. More to follow on this in due course.

If you have any requests for additional information items please contact your Customer Relations Manager on 0333 332 0000.

SMS in Call Flow

Surgeries can now add a 'send SMS' option to their call flow. This means that if a patient calls, using a mobile phone, they can choose to receive information via SMS.

This option will be particularly useful for surgeries offering a new service or who are frequently asked the same question. For example; if you wish to share details of a new online consultation service or provide your revised opening hours.

Patients can still continue to remain in the call flow if they wish to speak to a member of staff. Please note only UK mobile numbers are supported, callers using a landline will not be able to utilise this option.

For X-flow customers there is now an option to drag and drop an SMS block into a call flow. Customers managing their call flows from the Configuration Console should click on config.x-onweb.com/sms to access the SMS option.

For more information on how you can set up your call flow for your patients to choose information SMS please contact Support on 0333 332 6633.