The Surgery Connect softphone, embedded within the User Console, has full telephone and video functionality.

News: Apr 2020

User Console Softphone

We hope you are all well and safe and managing your workload. We are committed to supporting you through these unprecedented times so please do not hesitate to get in touch if you need our support.


To assist all our customers with remote working Surgery Connect has launched a Softphone, embedded within the User Console. It has full telephone functionality as well as video calling capability.

The softphone is suitable for both administration staff and clinicians alike making remote working whilst maintaining patient contact seamless.

With this feature, regardless of your location, once logged in you can see your colleagues availability and take and make calls without the need for a physical handset.

The usual status changes, i.e. Do Not Disturb or Available, can be set with a click of the mouse.

You can also quickly convert an audio call into a video call.

The Softphone works on PCs, smartphones and tablets. All you need is an internet connection, speakers, microphone and camera.

Managers can choose to have stats boxes to manage the daily traffic and staff availability with monthly management reports sent as standard.

GP@Home Softphone
Please contact the Support Team for your login details. A digital User Guide is also available on request.

Withhold or Show Your Number

If you routinely hide your number when dialing out but wish to show it, on a call by call basis, dial 1470 followed by the number you wish to call.

Alternatively, if you wish to hide your number, on a call by call basis, dial 141 before the number you wish to call and your number will be withheld for that call.

Bank Holidays

Next month sees the usual early May bank holiday moved from Monday to Friday due to the 75th anniversary of VE Day. Surgery Connect automatically updates UK bank holidays, however, should you wish to remain open to cover the current pandemic please adjust your calendars accordingly.