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Queue management tips key to the day to day running of your organisation

News: Feb 2019

Call Summary | Queue Buster

New Management Report Data

New Call Summary data has been added to the Management Report this month, Section 1 will now show the average queue time of your answered and missed calls to give you an insight into caller experience over the month.

This data was requested by one of our customers, should you have any feedback on either this Management Report or the more detailed Reporting Platform (reports.x-onweb.com) please contact our to discuss.

Call Summary

Queue Busting Report

The Queue Busting feature continues to bring excellent results for those that have implemented it. The total time that callers to Surgery Connect services spent in a virtual queue in February totalled over 150 days worth of time, with an average of 18 minutes for each caller that chose the call back option, this is time callers didn’t have to hang on the phone waiting to be answered.

If you have the Queue Busting feature in place there is a new report that gives you detailed figures for how it is improving your own patient’s experience, this can be found on the Surgery Connect Reporting Platform.

Queue Busting Report

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We will always include a newsletter with our Monthly Management Reports but if you want more regular updates from X-on and Surgery Connect and the innovations we are working on and releasing follow us on Twitter - @XonUK.

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September 2019

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