The Surgery Connect Reports Console continues to be expanded with a new Menu report being recently added. You are now able to view caller selection figures for any menu in your system so you can gauge call traffic to your different departments. Data can be filtered, sorted and exported.
Queue Busting Benefits
Many of our customers are now benefiting from our Queue Busting feature. With hundreds of callers every day choosing the option of ending their call and joining a virtual queue to be called back by Surgery Connect once they near the front of the queue.
Reducing the amount of time callers need to be on the phone in the queue by many hours every day and removing the potential for call costs and stress has resulted in a better call experience for busy call answering staff.
Please contact our Operations team if you would like to discuss the Queue Busting feature further.
Merry Christmas From Surgery Connect
As the festive period inches ever closer our Support team are on hand to help you ensure your Calendars are set correctly for Christmas and the New Year, including any informational audio you would like to be added to your service.
2018 has been a phenomenal year for Surgery Connect and we of course could not have done it without all of our valued customers.
Everyone at Surgery Connect would like to wish you all a Merry Christmas and a very happy New Year and we look forward to working with you in 2019.