New Surgery Connect conference phone and silent monitoring of calls

News: Mar 2018

Conference Extension - Silent Monitoring

Yealink CP920 Conference Extension

Conference Extension

A new Conference Extension is now available as part of your Surgery Connect service. Sleek design incorporating exceptional HD quality audio and background noise suppression through its 3 microphone array. It has 20 foot (6 metre) and 360 degree voice pickup.

Perfect for any organisation that conducts telephone meetings the Conference Extension benefits from HD audio quality and of course, all calls will be recorded as part of your Surgery Connect agreement.

If you would like to discuss adding the Conference Extension to your service please contact your Account Manager for more information.

Silent Call Monitoring

Silent Monitoring

Releasing later this month is the new Surgery Connect Silent Monitoring feature.

Perfect for training and monitoring of new staff it also has benefits for dispute resolution.


The feature is accessed through the Surgery Connect Console (management level access) and allows for the following modes of use:

Silent Monitoring Operational Modes

  • Listen In
    Administrator can click an active call on the Surgery Connect Console and listen in without being heard by either party.
  • Coach
    As above but the Administrator can talk to the staff member without the caller hearing what is being said.
  • Barge In
    Join a live call with the ability to speak to both parties on the call.