- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- GP Hubs
- Video Triage
- Single Telecoms Bill
Wallace House Surgery
"Moving to X-on enables us to release more phone lines when required, providing our patients a more pleasant telephone experience…"
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements… look at the bigger picture and work as partners…"
"X-on has now given us the ability to record conversations, giving our clinicians an increased safety net should an issue arise between the patient and clinician…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"
Any recording within your agreed retention period can be found, listened to and downloaded via the Surgery Connect Console.
Add important pre-recorded surgery information such as operating hours, address and registration processes to an option on your main menu to reduce the time spent by your reception staff repeating this information.
Store contact numbers onto the system, they will now show up on the Surgery Connect Console, be availble for click to call and appear on the extension directory areas (Yealink T21 and T27 only).
Yealink T21 and T27 extensions can be configured with additional feature buttons such as Switch to Mobile, No Appointments Mode, Step Into Group etc.
Please contact your Account Manager to discuss any of these features or anything we might be able to help you with.
Exhibitions - June 2017
Come and see us at the following exhibitions throughout June:
- Management In Practice: 8th June - Bridgewater Hall, Manchester
- PMA Annual Conference: 22nd June - Bridgewater Hall, Manchester
- PM Master Class: 22nd-23rd June - Jubilee Conf Centre, Nottingham
- Health Plus Care: 28th-29th June - Excel, London
- Management In Practice: 27th June - Newcastle Racecourse
What We're Working On
Our development team is hard at work on a number of projects. The X-flow web page will allow you to see a real time call flow of how your system is configured and, eventually, make changes through drag and drop and clicking on 'blocks' in the flow.
We're also integrating with Clinical Appointments systems to give a number of efficiencies in call handling and automatic reminders - more next month.
Finally, our credit card handling service allows you to take payments over the phone without having to worry about the onerous requirements of PCI-DSS.
Have a word with your account manager regarding this or any other matters that would make your life easier.