Surgery Connect cuts costs and reduces workload across the practice with an easy-to-use telephone system

GP Surgeries

Future Proof Healthcare Telecoms

Improve the patient experience and deliver practice efficiencies at scale with a cloud-based healthcare phone system
being used by GP surgeries, GP hubs and federations, and across CCGs.

How GP Surgeries Benefit from Surgery Connect

Cut costs and reduce workload across the practice with easy-to-use telephone system that integrates with major clinical systems and supports extended access and new forms of consultation.

Surgery Connect has been designed to meet the urgent demands being placed on general practice and comes with excellent training and support.

With Surgery Connect, a GP Surgery can:

  • Ensure phones are answered and better manage demand
  • Reduce DNAs through patient self-management
  • Improve patient experience and satisfaction
  • Cut the costs of outdated legacy systems
  • Support remote and mobile working
  • Achieve several GP Forward View high impact actions
Surgery connect provided us with features which, with our old system, were difficult to use and in some cases unavailable. We now have visibility of our call queues, and the support desk we engage with is quick to respond and resolve any queries. The go-live date went beyond smoothly.
Loni Booker, Practice Manager,
James Wigg Practice

Key Functionality Offered

Surgery Connect offers call queuing and call recording, helping patients when they look to get through to the surgery, and helping clinicians when looking to review patient information.

The system also reduces call costs, improves call quality, and shows call volumes through real-time wallboards.

See also how Surgery Connect can help CSUs, CCGs, PCNs, GP Hubs and Federations with the future-proof communications platform for primary care.

Contact us to find out how we can help support your GP Surgery's improved communications.

Case Study

How James Wigg Practice is using Surgery Connect to support over 26,000 patients.


Call handling features for GP Surgeries.