Surgery Connect delivers more efficient, more coordinated care across multiple sites

GP Hub / Federation

Coordinated Care across Multiple Sites

Improve the patient experience and deliver practice efficiencies at scale with a cloud-based healthcare phone system
being used by GP surgeries, GP hubs and federations, and across CCGs.

How GP Hubs and Federations Benefit from Surgery Connect

Save money and reduce workload with easy-to-use telephony that helps deliver more efficient, more coordinated care across multiple sites.

GP hubs and federations are using Surgery Connect to match resources to demand across multiple health and care providers, and better deliver extended access and new forms of consultation. With its centralised GP Communications Hub, Surgery Connect can help improve staff productivity and the patient experience.

With Surgery Connect, GP Hubs can:

  • Measure and manage demand for appointments across multiple sites
  • Provide efficient call-handling through a centralised contact centre
  • Keep individual or have centralised phone numbers
  • Cut the costs of contracts for outdated legacy systems
  • Support extended access and several GP Forward View high impact actions
We are a multisite practice. We wanted a call answering hub on behalf of the sites in one place. Surgery Connect helped us overcome this by providing a call answering hub at one of our sites covering all incoming phone numbers.
Jermaine Chappell, Business Manager, Cornbrook Medical Centre

How Managing Bookings Works

With Surgery Connect, appointment availability is displayed for each of the hub surgeries. The patient is identified when they call, and the relevant clinical record displayed.

Booking an appointment is simply a matter of selecting an available slot. The appointment will then be loaded into the relevant surgery's clinical system, while confirming visually with the call handler.

See also how Surgery Connect can help CSUs, CCGs, PCNs and GP Surgeries with the future-proof communications platform for primary care.

Contact us to find out how we can help support your GP Hub/Federation's development.

Case Study

Cornbrook Medical Centre GP Communications Hub.


Consolidating IT systems to support collaboration.

How it Works

Handling inbound patient calls with a centralised resource.