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Surgery Connect is designed for busy surgeries, providing a single point of contact for billing and telecoms

Surgery Connect

The Primary Phone System in Primary Care

St Helens Rota

"They are focused on ensuring you have everything you need and they are specialists in primary care…"

GP Care

"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements…"

Hicks Group

"Patients say they are much happier now… staff find the system intuitive and easy to use…"


"They can deliver both a financially acceptable solution and also quality and availability to an emergency service…"

Worcestershire CCGs

"With Surgery Connect, we saw that the system had been designed to meet the needs of practices…"

Meet us at…


LMC Buying Group:
Woburn House London 22nd


Management in Practice:
National Motorcycle Museum Birmingham 4th

Cost Effective

An all inclusive rental model covers everything - no hidden extras, no call costs, all the features, all the hardware, 24/7 support!

The UK's premier healthcare phone system at a set cost that allows accurate budgeting, and without cutting corners because call costs are adding up.


Feedback from practices and an NHS specific roadmap has honed Surgery Connect into the only system that fully addresses efficient staff/patient communications.

We don't have to try and make it fit - it already does.

GP Forward View

The GP Forward View is aimed at managing practice workload by working smarter, not harder.

Integration with clinical systems, telephone triage, multi-site communications, secure call recording, and DNA reducing reminders directly address high impact actions.

Simple as ABC

A comprehensive but straightforward user interface means staff will have no trouble configuring the phones just how they want.

Downloadable reports will help staff improve the call flow, and a wallboard shows the state of play in real time.

Secure, Secure, Secure

Secure, Secure

ISO 9001 and ISO 27001, ICO (data protection act compliance), IGT (NHS digital services access), NHS SBS Framework (Shared Business Services), Crown Commercial Service Supplier, PCI-DSS Level 1 Providers.

Your data is safe!


By minimising time staff spend on administrative tasks and calls, Clinical System Web integration measurably reduces overall practice costs.

Staff can contact patients with a single click from the clinical system popup.

Patients can self-manage their appointments.

Contact Centre Technology

X-on have been providing contact centre technology throughout the 21st Century.

Surgery Connect was built on this platform, which means it's easily deployed across multiple sites, and with endless scalability.

However the practices within a CCG, Federation or any other grouping are linked, Surgery Connect connects them all.


Surgery Connect doesn't stand still. We're constantly talking to practices and administrators to find out what they'd like to see in their phone system.

We're extending the AI integration so the interaction between patients and their health service is as smooth as it can be, while easing the pressure on staff.

The future's bright!

Feature Details

Call Queueing

Call Queuing manages the queue in the network, or Cloud, so you don't need to increase lines or have additional equipment on site.

Call Recording

Call Recording ensures regulatory compliance and provides a useful tool during disputes and as an aide-memoire.

Clinical System Integration

Clinical System integration minimises time spent on administrative tasks and calls, while improving data quality and compliance.

Single Bill

X-on uses it's own billing platform, which means we can pull together all your communications into a single bill.