Surgery Connect is a future proof, secure GP telephony solution providing better service for practice staff and patients

Features and Benefits

Future Proof Healthcare Phone System

Communications Features

Call Handling and Recording

Surgery Connect provides highly efficient call management services for single and multiple practices, and attaches calls directly to the patient record to aid more effective clinical care.

Video Consultation

Clicking a single button allows the clinician to send patients a one-time link via SMS or email enabling a one-to-one video consultation with the patient.

SMS Templates

Surgery Connect SMS templates allow your most commonly sent messages to be saved and used throughout the practice.


The Surgery Connect softphone features full integrated telephone functionality with seemless video conferencing capability.


Featuring a visual management wallboard tool and detailed management information reporting, Surgery Connect has the tools you need to give you the highest level of confidence in your telephone technology.

Appointments Management

Appointments Management

Surgery Connect is helping to reduce DNAs by enabling patients to manage their own appointments, and supporting public health initiatives such as vaccination through bulk notifications for specific patient groups.

Alert Notification

Alert Notification

If you have to communicate with large numbers of people immediately you need Alert Notification.

Technology Features

System Integrations

Surgery Connect integrates with major clinical systems including EMIS Web, TPP SystmOne and INPS Vision, supports video consultation and single-sign-on. Open API is also available, enabling bespoke integration.


The Phonebar brings all telecoms onto the desktop and includes SMS and photo request messaging as well as utilising the EMIS appointment list.


X-flow allows GP practices to easily make changes to their call flows via an interactive drag & drop graphical diagram.


Compliant with the highest levels of security, Surgery Connect ensures patient data is safe and adheres to GDPR regulations.