How CSUs Benefit from Surgery Connect
CSUs can save money and reduce the admin burden for GP surgeries with Surgery Connect, an advanced telephony and video communication platform that is used by hundreds of practices across the country.
Through increased call capacity, automated appointment management and clinical system integration, practice staff can deliver a better patient experience and spend less time booking appointments, whilst GPs can save time on telephone triage, and can switch between phone and video consultation using the same device.
With Surgery Connect, CSUs can:
- Help CCGs, GP Federations and PCNs (Primary Care Networks) cut the overall costs of telephone licences with a reliable, intuitive cloud-based system that can scale to meet demand across multiple sites
- Deliver contact centre style support across practice networks, supporting extended hours arrangements
- Empower practices to use voice, video and SMS communication to manage demand and provide new forms of consultation, as well as deliver a better patient experience through self-serve and Patient Callback functionality
- Deliver against the access and productivity objectives of practice improvement funding streams
- Provide cost-effective advanced communications connectivity, with support for HSCN, COIN or independently supplied connections
- Rely on Surgery Connect to drive rollout with a robust project management methodology, as well as provide training, upgrades and customer support
Project Manager,
NHS North Of England CSU
How Surgery Connect Works
Our highly-regarded VoIP telephony has been built to meet the needs of GP surgeries, federations and CCGs, and continues to be developed to meet emerging needs such as video consultation. Our all-inclusive rental model provides a cost-effective route to deploying advanced telephony at scale.
Fixed Costs
Our all-inclusive rental model provides a cost-effective route to deploying advanced communication and consultation tools across multiple sites and organisations. Upfront Capex cost models also available on request.
Contact us to find out how Surgery Connect can work for the GPs you serve.
Key Features and Benefits
See how Surgery Connect can help CCGs, PCNs, GP Hubs and Federations and GP Surgeries with the future-proof communications platform for primary care.
Contact us to find out how we can help support improved communications within the CSU.
For Practice Managers
- Appointments management improves patient experience and helps reduce DNAs
- Call handling and recording helps ensure calls are answered and actioned
- Reporting and call volume performance wallboard helps allocate resources to areas with the most need
For GPs
- Telephone triage - click and call patients directly from their record
- Video consultation - one-click link to launch video, no download needed
- Support for extended hours and practices across primary care networks, with contact centre functionality
For IT Leads
- Scalable cloud-based system that integrates with existing systems and comes with the highest levels of security
- Works with HSCN and COIN connectivity
- Cuts the costs of legacy systems and avoids ISDN switch-off headaches
- Full training and support from a highly experienced team
