Clinical System Integration
Reducing the burden on NHS Administrative Staff allowing them to focus on patient interaction.
- Locate Patient Record
Use calling number and speech recognition to identify patients phoning in, and automatically locate patient records.
- Click to Dial
Single click dialling of patients from clinical records to save time and avoid errors.
- Locate History
Quick access to previous call history and recordings via the patient record.
- Quick SMS
Send a quick ad hoc, or template SMS, to patients from their record.
Allowing patients to manage their own appointments and receive clinical advice though telephony.
- Book, Check or Cancel
Patients can manage their appointments using natural language advanced speech recognition with the clinical system updated accordingly.
- Manage Triage Calls
Patients can book triage call backs from health care professionals, or be connected for immediate advice.
- Signpost Specific Patients
Patients with particular needs can be identfied and given options, or have calls directed appropriately.
- Manage Prescriptions
Patients can book repeat prescriptions.
Safety and Compliance
Giving Health Care Professionals access to full consultation history via patient records.
- Record all Calls
Access to inbound and outbound (triage) call recordings via patient records.
- Record Video Consultations
Access to video consultation recordings via patient records.
- SMS History
Access to the history of SMS to and from the patient via their records.
- Single Login
For telephony and clinical system access, including card access for ultimate security.
Reducing the Burden
Proactive healthcare via notifications to at risk groups through appropriate channels.
- SMS Reminders
Appointment and bulk notifications via SMS with response path which updates the clinical system.
- Voice Reminders
Automated voice calls as reminders, or proactive clinic invitations, with an option to transfer to the receptionist.
- Email and Mail Integration
Integration with email and mail services (e.g. Docman) to provide a unified notification environment.