Access Optimisation Improvements at Tudor Lodge
Using Access Optimisation to successfully address high levels of demand over the telephone, particularly during the “8am rush”.
Cornerstone Practice and HealthCare works smarter with Surgery Connect
Careful implementation of Surgery Connect makes it easier for staff to handle high call volumes and for patients to reach the service they need.
Implementing a Hub at GP Health Partners
The flexibility and ease of deployment of Surgery Connect enabled GP Health Partners to adapt to its ever changing needs.
Handle Call Volumes With Ease Using Surgery Connect
The ability to enable unlimited telephone lines and calls all from the same practice phone number was a quick win for the Mid Downs practice team.
Saving Staff and Patient Time at Thirsk Doctors Surgery
Thirsk Doctors Surgery were confined by a legacy system that offered few lines, no call recording and little else in the way of GP Practice usability.
Fixed Fee Remote Working at Hall Green Health
Hall Green Health chose Surgery Connect for its fixed rental, patient callback and remote working facilities.
Solving Westbourne Medical Centre Call Queueing Issues
Westbourne Medical Centre need a solution to solve the practice’s call queueing issues and improve the patient experience.
Delivering Unlimited Capacity at Clayton Medical Centre
The legacy system at Clayton Medical Centre did not have the capacity to cope with the influx of patient calls on a Monday morning.
Reducing Call Wait Times at Whitehill Surgery
White Surgery were looking for a solution to help make contacting the practice significantly easier for patients, especially those on PAYG mobile plans.