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Surgery Connect Case Studies

Case Studies

Surgery Connect in Practice

Meet us at…


LMC Buying Group:
Woburn House London 22nd


Management in Practice:
National Motorcycle Museum Birmingham 4th

Some of the many Surgeries, Federations and CCGs using Surgery Connect:

St Helens Rota Reliable Practice Cloud Communications

St Helens Rota

GP Federation providing healthcare cover for around 200,000 patients across 36 GP practices.

With regular patient surveying, reliability is paramount to St Helens Rota, and the service has met the Federation's expectations.

Worcestershire CCGs NHS England's GP Forward View

Worcestershire CCGs

Worcestershire CCGs incorporate the South Worcestershire, Redditch and Bromsgrove, and Wyre Forest CCGs.

Surgery Connect replaced outdated phone systems improving patient access and allowing them to manage their appointments.

easipetcare Statistical Call Handling Insight


Veterinary group comprising 8 practices located at various locations in the UK.

Surgery Connect provides a clear picture of call volumes and call handling capabilities not available with the traditional phone system.

James Wigg and Queens Crescent Practices NHS GP Forward View

James Wigg and Queens Crescent

James Wigg and Queens Crescent Practices, based in Camden Town, service around 26,000 patients.

Surgery Connect replaced their old ISDN30 system helping the practices meet the high impact actions outlined in the NHS GP Forward View.

Health and Beyond Practices Merger

Health and Beyond

Health and Beyond Practices Merger serves 14,000 patients across 4 sites in the Wolverhampton area.

Surgery Connect enabled the setup of a communication system servicing patients across the federation during the merger of their sites.

gtd healthcare - Simpson Medical Practice Call Queueing

Simpson Medical Practice

Simpson Medical is part of gtd healthcare, a not for profit provider of primary care, urgent care and out-of-hours dental services across NW England.

Surgery Connect provides wait time, in-queue announcements, message leaving and call back options, improving the patient call experience.

The Hicks Group - Solving Patient Call Complaints

The Hicks Group

Hicks Group work across 2 surgery sites in Cambridgeshire, with plans for another 2 sites.

Surgery Connect solved the many patient complaints due to difficulties getting through via the old phone system.

East Shore Partnership Linked Surgeries

East Shore Partnership

East Shore Partnership is a newly merged two site healthcare practice.

They utilise an X-on cloud-based solution which avoids duplicating their back-office functions across the two surgeries.

Saffron Health Partnership Linked Surgeries

Saffron Health Partnership

Saffron Health Partnership is a newly merged 2 site NHS healthcare practice based in the Midlands.

X-on implemented call recording with a back-end solution allowing practical use of real-time call statistics.

Montgomery-House Surgery Cloud Based Communications

Montgomery-House Surgery

Montgomery-House utilise 50 staff to service 15,000 patients in the Bicester area.

Surgery Connect addressed all Montgomery-House Surgery's requirements utilising the flexibility and power of a cloud based system.

Colne Valley Group Practice Call Recording

Colne Valley Group Practice

Serving Linthwaite, Marsden, Outlane, Scammonden, Slaithwaite and Standedge from Croft House and Marsden Health Centre.

Surgery Connect provides Colne Valley Group Practice with more control over their call handling, with all phone calls being recorded.

Cornbrook Medical Centre GP Communications Hub

Cornbrook Medical Centre

Cornbrook Medical Centre is a diverse, inner city Manchester dual-site practice.

Cornbrook Medical Centre direct all inbound calls to one of their sites, which acts as a communications hub for the practice.

Guardian Medical Centre Efficient Call Queueing and Call Distribution

Guardian Medical Centre

Guardian Medical Centre provide a comprehensive range of medical services to 10,200 patients, while housing a wide range of community services.

Surgery Connect holds patients in a queue during peak periods and allow calls to be diverted to the most suitable department.

Guide Bridge Medical Practice Future Proof Scalable Phone System

Guide Bridge Medical Practice

Part of gtd healthcare offering primary care services to 4,200 patients in Manchester, and are a GP training practice.

Surgery Connect provides a future proof phone system easily scalable to meet their plans to incorporate another two practices.

Bridge Road Surgery Call Queueing

Bridge Road Surgery

Based in Lowestoft providing 7,400 patients with a variety of services and clinics.

Surgery Connect provides modern call queueing keeping patients informed, and significantly reducing the number of complaints.

Glovers Lane Surgery

Glovers Lane Surgery

Offering a wide range of clinical services to over 7,500 patients in Netherton, Merseyside.

Surgery Connect provides call management, call queueing, call recording, backup to mobiles, and a wallboard display.

Worden Medical Centre Call Handling

Worden Medical Centre

Worden Medical run many clinics for chronic disease care, and offer a wide variety of other medical services.

Surgery Connect improved their patients call experience, particularly when booking clinics and during peak times.

Newent Doctors Practice Call Capacity

Newent Doctors Practice

Newent Doctors Practice offer high quality, patient-centred healthcare centred around clinics.

Surgery Connect provides the call capacity needed, with endless scalability future proofing against growing demand.

Westover Surgery Phone System Upgrade

Westover Surgery

Serves 8,000 patients in the Falmouth area, providing GP and Nurse consultations, including chronic disease clinics and counselling.

Surgery Connect allows Westover Surgery to review their call handling process via the browser based interface and statistics.

Enderby Medical Centre Call Handling and Business Continuity

Enderby Medical Centre

Enderby Medical Centre serves Enderby, Huncote, Littlethorpe, Narborough & Whetstone.

Surgery Connect has significantly improved call handling capacity while providing business continuity via mobile phone backup.

Wallace House Surgery Healthcare Communications

Wallace House Surgery

Wallace House is a NHS General Practice spread over two branches within Hertford.

Surgery Connect is a Cloud Phone System designed specifically for the needs of the busy healthcare surgery.


Figges Marsh Surgery

Figges Marsh Surgery are a medium size GP Surgery in Mitcham, Surrey.

Surgery Connect records calls, spread calls during busy times, monitors usage and advises callers of queue position.


Happy House Surgery

Happy House Surgery is a Sunderland practice offering services to over 6,000 patients in a modern medical centre.

Surgery Connect replaced an obsolete telephone system at Happy House Surgery and integrated with their clinical system.

Millfield Surgery Replacing BT/Teleware Phone System

Millfield Surgery

Millfield Surgery is a semi-rural Practice working within a federated group of local Practices - The City & Vale GP Alliance.

Ongoing technical issues with their BT/Teleware phone system forced Millfield to move to Surgery Connect.