Surgery Connect Case Studies

Case Studies

Surgery Connect in Practice

Some of the many Surgeries, Federations and CCGs using Surgery Connect:

NHS Confederation - Dr Farzana Hussain Discusses the Benefits of Surgery Connect

Dr Farzana Hussain

Clinical director for a Newham PCN and co-chair of the NHS Confederation's National PCN Network.

Dr Farzana discusses the benefits of Surgery Connect across the Newham PCN including call recording and call waiting time data.

St Helens Rota Reliable Practice Cloud Communications

St Helens Rota

GP Federation providing healthcare cover for around 200,000 patients across 36 GP practices.

With regular patient surveying, reliability is paramount to St Helens Rota, and the service has met the Federation's expectations.

Clinical Commissioning Groups

Worcestershire CCGs

Worcestershire CCGs incorporate the South Worcestershire, Redditch and Bromsgrove, and Wyre Forest CCGs.

Surgery Connect replaced outdated phone systems improving patient access and allowing them to manage their appointments.

Clinical Commissioning Group

Sunderland CCG

Sunderland CCG comprises 40 GP practices, operating with a vision to improve the health of the residents of Sunderland.

Surgery Connect integrates with CCG practices' EMIS Web, and gives patients access to book/cancel an appointment using their phone.

DMC Healthcare - Surgery Connect Contact Centre

DMC Healthcare

Leading provider of consultant-led Primary Care with a growing number of GP surgeries, walk-in centres and a mobile unit across London and Kent.

DMC Healthcare utilised the Surgery Connect Contact Centre solution to quickly restore phone contact during the Coronavirus pandemic.

James Wigg and Queens Crescent Practices NHS GP Forward View

James Wigg and Queens Crescent

James Wigg and Queens Crescent Practices, based in Camden Town, service around 26,000 patients.

Surgery Connect replaced their old ISDN30 system helping the practices meet the high impact actions outlined in the NHS GP Forward View.

York Medical Group Business Transformation

York Medical Group

York Medical Group provides enhanced medical services across 8 practices, to over 44,000 patients.

York Medical Group integrated Surgery Connect into a business transformation plan influenced by national NHS priorities.

gtd healthcare - Simpson Medical Practice Call Queueing

Simpson Medical Practice

Simpson Medical is part of gtd healthcare, a not for profit provider of primary care, urgent care and out-of-hours dental services across NW England.

Surgery Connect provides wait time, in-queue announcements, message leaving and call back options, improving the patient call experience.

Rother House Medical Centre Remote Working

Rother House Medical Centre

Rother House Medical Centre provide a variety of clinics to 16,000 patients in Stratford Upon Avon.

Rother House Medical Centre implemented Surgery Connect in time to effectively manage the challenges created by the COVID-19 crisis.

Health and Beyond Practices Merger

Health and Beyond

Health and Beyond Practices Merger serves 14,000 patients across 4 sites in the Wolverhampton area.

Surgery Connect enabled the setup of a communication system servicing patients across the federation during the merger of their sites.

easipetcare Statistical Call Handling Insight


Veterinary group comprising 8 practices located at various locations in the UK.

Surgery Connect provides a clear picture of call volumes and call handling capabilities not available with the traditional phone system.

The Hicks Group - Solving Patient Call Complaints

The Hicks Group

Hicks Group work across 2 surgery sites in Cambridgeshire, with plans for another 2 sites.

Surgery Connect solved the many patient complaints due to difficulties getting through via the old phone system.

East Shore Partnership Linked Surgeries

East Shore Partnership

East Shore Partnership is a newly merged two site healthcare practice.

They utilise an X-on cloud-based solution which avoids duplicating their back-office functions across the two surgeries.

Saffron Health Partnership Linked Surgeries

Saffron Health Partnership

Saffron Health Partnership is a newly merged 2 site NHS healthcare practice based in the Midlands.

X-on implemented call recording with a back-end solution allowing practical use of real-time call statistics.

Montgomery-House Surgery Cloud Based Communications

Montgomery-House Surgery

Montgomery-House utilise 50 staff to service 15,000 patients in the Bicester area.

Surgery Connect addressed all Montgomery-House Surgery's requirements utilising the flexibility and power of a cloud based system.

Woolston Lodge Surgery - Helping GP Practices

Woolston Lodge Surgery

A Southhampton practice offering clinics in addition to specialist nurse services and counselling.

Having built a strong relationship with X-on convinced Woolston Lodge Surgery they'd made the right choice.

Colne Valley Group Practice Call Recording

Colne Valley Group Practice

Serving Linthwaite, Marsden, Outlane, Scammonden, Slaithwaite and Standedge from Croft House and Marsden Health Centre.

Surgery Connect provides Colne Valley Group Practice with more control over their call handling, with all phone calls being recorded.

Cornbrook Medical Centre GP Communications Hub

Cornbrook Medical Centre

Cornbrook Medical Centre is a diverse, inner city Manchester dual-site practice.

Cornbrook Medical Centre direct all inbound calls to one of their sites, which acts as a communications hub for the practice.

Guardian Medical Centre Efficient Call Queueing and Call Distribution

Guardian Medical Centre

Guardian Medical Centre provide a comprehensive range of medical services to 10,200 patients, while housing a wide range of community services.

Surgery Connect holds patients in a queue during peak periods and allow calls to be diverted to the most suitable department.

Guide Bridge Medical Practice Future Proof Scalable Phone System

Guide Bridge Medical Practice

Part of gtd healthcare offering primary care services to 4,200 patients in Manchester, and are a GP training practice.

Surgery Connect provides a future proof phone system easily scalable to meet their plans to incorporate another two practices.

Bridge Road Surgery Call Queueing

Bridge Road Surgery

Based in Lowestoft providing 7,400 patients with a variety of services and clinics.

Surgery Connect provides modern call queueing keeping patients informed, and significantly reducing the number of complaints.

Glovers Lane Surgery

Glovers Lane Surgery

Offering a wide range of clinical services to over 7,500 patients in Netherton, Merseyside.

Surgery Connect provides call management, call queueing, call recording, backup to mobiles, and a wallboard display.

Worden Medical Centre Call Handling

Worden Medical Centre

Worden Medical run many clinics for chronic disease care, and offer a wide variety of other medical services.

Surgery Connect improved their patients call experience, particularly when booking clinics and during peak times.

Newent Doctors Practice Call Capacity

Newent Doctors Practice

Newent Doctors Practice offer high quality, patient-centred healthcare centred around clinics.

Surgery Connect provides the call capacity needed, with endless scalability future proofing against growing demand.

Westover Surgery Phone System Upgrade

Westover Surgery

Serves 8,000 patients in the Falmouth area, providing GP and Nurse consultations, including chronic disease clinics and counselling.

Surgery Connect allows Westover Surgery to review their call handling process via the browser based interface and statistics.

Enderby Medical Centre Call Handling and Business Continuity

Enderby Medical Centre

Enderby Medical Centre serves Enderby, Huncote, Littlethorpe, Narborough & Whetstone.

Surgery Connect has significantly improved call handling capacity while providing business continuity via mobile phone backup.

Wallace House Surgery Healthcare Communications

Wallace House Surgery

Wallace House is a NHS General Practice spread over two branches within Hertford.

Surgery Connect is a Cloud Phone System designed specifically for the needs of the busy healthcare surgery.


Figges Marsh Surgery

Figges Marsh Surgery are a medium size GP Surgery in Mitcham, Surrey.

Surgery Connect records calls, spread calls during busy times, monitors usage and advises callers of queue position.


Happy House Surgery

Happy House Surgery is a Sunderland practice offering services to over 6,000 patients in a modern medical centre.

Surgery Connect replaced an obsolete telephone system at Happy House Surgery and integrated with their clinical system.

Millfield Surgery Replacing BT/Teleware Phone System

Millfield Surgery

Millfield Surgery is a semi-rural Practice working within a federated group of local Practices - The City & Vale GP Alliance.

Ongoing technical issues with their BT/Teleware phone system forced Millfield to move to Surgery Connect.

Spirit Healthcare Improve Patients Call Experience

Spirit Healthcare

Spirit Healthcare provide innovative products and services that improve the lives of patients whilst delivering real value for healthcare systems.

Spirit Healthcare use Surgery Connect to improve patients phone access and appointment booking, supported by a seamless backup.

Lombard Medical Centre - Wallboard - Instantly See Activity

Lombard Medical Centre

Lombard Medical Centre is a long established Practice, based in Newark, and with a patient population of nearly 19,000.

Lombard Medical Centre used Surgery Connect to reduce telephone costs while being provided with more data.

Concord Medical Practice Clinical System Integration

Concord Medical Centre

Concord Medical Practice, based in Washington, Tyne & Wear, provides a number of chronic disease management clinics and nurse clinics.

Operating within the Sunderland CCG, Concord Medical Practice utilised Surgery Connect to integrate with the EMIS Web.

Sherburn Group Practice Up-to-date Adaptable Phone System

Sherburn Group Practice

Sherburn Group Practice is a Leeds based surgery, catering to 10,000 patients, and delivering 'Best Practice' standard of care.

Surgery Connect provided an up-to-date adaptable telephone system including call queueing, queue busting and call recording.

Supreme Medical Centre Modern Efficient Telephone System

Supreme Medical Centre

Supreme Medical Centre provides primary care for Finchley and the surrounding areas.

Suregry Connect provides a modern efficient telephone system that helps support staff and patients.

Ar Razi Medical Centre Improved Communications without adding Costs

Ar Razi Medical Centre

Ar Razi Medical Centre, a Leicester based surgery committed to best care for patients' physical, emotional, social and spiritual healthcare needs.

Surgery Connect provided vastly improved staff/patient communications without adding to practice costs.

Kingsway Surgery Smooth Phone System Switchover

Kingsway Surgery

Kingsway Surgery caters for patients in the Swansea area, offering an array of clinics including Cardiovascular, Epilepsy and Mental Health clinics.

Surgery Connect replaced an outdated phone system at Kingsway Surgery with no disruption to patients.

Skerne Medical Group Simplifying a Complex Setup

Skerne Medical Group

Skerne Medical Group is a 15,500 patient GP surgery with three County Durham sites.

Surgery Connect maintains efficient staff to patient contact irrespective of staff location across the three Skerne Medical Group sites.

Symphony Healthcare Services - Primary Care at Scale Telephony

Symphony Healthcare Services

Symphony Healthcare Services supports GP Practices with innovative new ways of delivering high quality care to patients.

Surgery Connect provides 'primary care at scale' organisation wide telephony to improve patient experience and staff productivity.

Symphony Healthcare Services: Buttercross Health Centre - Call Recording and Queue Busting

Buttercross Health Centre

Buttercross Health Centre function within Symphony Healthcare Services, which services over 70,000 patients.

Surgery Connect provides highly secure call recording, comprehensive reporting and queue busting.

Affinity Care: Sunnybank Medical Centre - Updating a Legacy Phone System

Sunnybank Medical Centre

Sunnybank Medical Centre is one of eight like-minded practices in the Affinity Care Healthcare collective.

Surgery Connect replaced their old system which couldn’t be updated, providing patients with an easy and simple way of contacting them.

Leicester City Health: Sayeed Medical Centre - Wait Times for Queued Patients

Sayeed Medical Centre

Sayeed Medical Centre are a part of a Leicester City Health Federation, serving over 5,000 patients.

Surgery Connect provides Sayeed Medical Centre with a phone service that includes a queueing system which announces the wait times for patients.

West Hampstead Medical Centre

West Hampstead Medical Centre

West Hampstead Medical Centre hosts services and clinics such as Contraception, Midwifery and Clinical Psychology.

Surgery Connect improved patient communications with call monitoring and EMIS integration.

Park Road Medical Practice

Park Road Medical Practice

Park Road Medical Practice took over Battle Hill Health Centre resulting in 9000 patients being cared for across two sites.

Surgery Connect provided efficient communications across two sites so staff could be contacted at either branch.

MyHealth - Telephony across Multiple Practices


MyHealth are a federation of four NHS Health Care Centres serving nearly 20,000 patients to the North East of York.

Surgery Connect upgraded MyHealth telephony across four practices, allowing them to respond to the NHS Forward View.

Cleobury Mortimer Medical Centre

Cleobury Mortimer Medical Centre

Cleobury Mortimer Medical Centre are a small general practice with more than 7,000 patients in Kidderminster.

Surgery Connect provided Cleobury Mortimer Medical Centre with a communications system fully integrated with EMIS Web.

Railway Medical Group - Multi-site Communications Integration

Railway Medical Group

Railway Medical Group service 27,000 patients across 4 different sites in Blyth.

Surgery Connect allowed the Railway Medical Group to integrate communications across their 4 sites.