The X-on Wallboard allows managers and team to share a view on call centre activity. The browser based app will run on any PC, MAC or tablet, but most typically will be displayed on a large wall-mounted monitor.
Many wallboards can be used in a large call centre, with each being dedicated to a team of agents or a call distribution group. Key performance data can be configured on each wallboard.
Audio alarms warn of problem situations. Examples may be excessive queue lengths, SLAs being breached or calls being missed. As with other key data, alarms are configurable including thresholds, relative volume, and the actual sound for each triggered condition.
"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"
"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"