Compare Costs Carefully
The headline price, for example '5p per minute' is just the start of the evaluation process when considering telecoms suppliers, particularly when considering a move to the flexibility of a Cloud Phone System.
Pricing should not be the only consideration, quality of calls is even more important - no point in using a supplier who has cut costs by using low quality VoIP, Mobile and International routes. Calls dropping out will not impress customers and enquirers.
A long history in the industry, and high call volumes have enabled X-on to ensure that the PhonePresence system combines the highest quality calls at the most competitive pricing structure currently offered in this market.
We've included the most important pricing considerations below:
|What It Means||PhonePresence|
|Headline Price||Used to draw you in. Is it a loss leader, with most calls costing you more?||Our packages show clearly which calls are included.|
|VAT Included||Pricing is usually displayed ex-VAT, but you should check.||Our package prices are displayed ex-VAT.|
|Call Set-up Charges||This is charged in addition to the ongoing per second, or per minute charges.||We do not add call set-up charges. Charges against your package are call minutes only.|
|Minimum Charges||There is usually a minimum call charge of around 1p, which covers incurred costs.||PhonePresence absorbs the minimum call charge. Charges against your package are call minutes only.|
|Minimum Call Duration||Calls are charged on a per minute basis, so the least you'll be charged is for 1 minute. This can hugely inflate the cost of your calls.||PhonePresence charges on a per second basis, so no 1 minute minimum (in effect).|
|Capped Call Charges||A higher rate is seemingly offset with a cap, e.g. 'Mobile calls only 10p per minute capped at 30p for up to an hour'. Most business calls average 90 seconds, so call centres, for example, lose out.||PhonePresence charges against your package are call minutes only, i.e. how many minutes your users are on the phone.|
|Pricing per Second||Some providers still round up to the nearest minute, or charge in 5p increments.||Your call minutes are calculated on a per second basis only.|
|Unlimited Calling Plans||
In reality, a marketing phrase. There will always be provisos that limit usage.
|We offer call minutes packages, and where the package also includes unlimited calls to some destinations, it is subject to our Fair Usage Policy.|
|Call Packages||Calls are bundled in incremental call minute packages. The month's call minutes are usually not rolled over into the next month.||Your purchased call minutess are shared amongst all your users, maximising package value. Extra bundles are available.|
|Minimum Payments||Some providers utilise a minimum annual or monthly payment scheme.||There is no minimum annual payment with PhonePresence. Packages are charged monthly.|
|Minimum Call Volumes||Some providers utilise a minimum monthly call volume scheme.||There is no minimum monthly call volume with PhonePresence. Packages are charged monthly.|
|International Calls||International Calls are usually not included and are often charged at very high rates.||PhonePresence includes calls to 40 International destinations.|
|Contract Term||Contractual commitment can vary from 12 months to 5 years.||PhonePresence is charged monthly on a 12 month contract (except PhonePresence Lite).|
|Call Quality||Contractual commitment can vary from 12 months to 5 years.||We use market leading E1 carriers, and the highest quality call routes, connected into our own high capacity and reliable Network. Automatic failover systems ensure call continuity.|
"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"
"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"