The document outlines a general Application Program Interface (API) to X-on's Hosted Call Processing Services. The main product to which the API applies is X-on Contact Centre which provides inbound and outbound call routing to contact centres. However, sections of the API can be configured with other X-on products and this document should be read in conjunction with proposals and specifications concerning these where relevant.
The API runs over standard https web transport between X-on servers and client servers. The data protocol can use either SOAP/XML format or JSON. The latter is preferred where there is a choice, being more lightweight.
The API is split into three types of communication. The PDF summarises these and likely applications.
"Since moving to X-on we have seen major improvements in reporting data, functionality and efficiency…"
"X-on designed and fully set up our telephone system quickly, and provided us with a feature rich solution with minimal outlay. We have found the sales and support to be excellent…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"