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Call Recording for Compliance and Good Business Practice

Voice Recording

Secure Storage of Call Recordings

Colne Valley

"The recording of calls in invaluable, as it helps to verify what a patient has actually said or asked for. We use this function a lot…"

Croydon Health

"X-on responded to our needs at the 11th hour during mobilisation… the service they have provided since go-live has been exceptional…"


"The key features that we find useful are the ability to call many foreign countries and have all the calls included in our monthly call bundles…"


"We can review and listen in on calls to see what went well and where things could be improved, helping to enhance the patient experience…"

Interface for Hosted Voice Recording

A recording software user interface provides secure web access to recordings.

  • Time and Date
  • Recording Length
  • Called Number*
  • Calling Number*
    *or known user details

Stored in WAV or MP3 format on our server for 6 months minimum period, recordings can be downloaded to authenticated users over a secure internet link, or sent by email. Longer storage can be arranged.

Recordings can be downloaded to client PC or server whenever and as as often as desired. Recordings are deleted from our server automatically when their lifetime expires.

Manager Console

Hosted Recording Safety

Call recording hosted within the X-on Cloud has significant benefits over traditional on-site hardware. X-on replicates data, including call recordings, across multiple sites and provides a high level of availability using clustered servers. This ensures customer business continuity even when the customer site experiences a disaster.

Hosted Configurations

Traditional Phone Systems

X-on's hosted PhonePresence Cloud Phone System includes call recording as standard. Inbound calls pass through the X-on network and can be recorded as required.

For outbound call recording, a prefix number is dialled directing the call to the X-on hosted system, with subsequent onward routing to the required destination. Prefix numbers are usually programmable into handsets.

Some PSTN equipment can be configured to duplicate the PSTN call as a VoIP call. Where the client has this option, calls can be sent through to X-on for recording without dialling the prefix number.

Hosted Voice Recording - Traditional Phone Line Customers

VoIP Customers

Where handsets are connected to X-on by data link (VoIP), all inbound and outbound calls are routed via the X-on network and recorded as required.

Hosted Voice Recording - VoIP Customers

For further information on X-on Hosted Voice Recording please call Sales on 0333 332 0000.