Galaxy S3 native browser does not support code used in this site. Please use Chrome, Firefox or Opera.
Call Recording for Compliance and Good Business Practice

Financial Conduct Authority

Regulatory Compliance

Colne Valley

"The recording of calls in invaluable, as it helps to verify what a patient has actually said or asked for. We use this function a lot…"

Croydon Health

"X-on responded to our needs at the 11th hour during mobilisation… the service they have provided since go-live has been exceptional…"


"The key features that we find useful are the ability to call many foreign countries and have all the calls included in our monthly call bundles…"


"We can review and listen in on calls to see what went well and where things could be improved, helping to enhance the patient experience…"

Standard Bank
Bank of Tokyo
Freshfields Bruckhaus Deringer
Integrafin - Transact

Where businesses such as financial services, mortgage agents, insurance brokers, solicitors and banks conduct business over the phone it can be useful to record calls. For certain businesses this is a mandatory requirement for client orders and transactions.

Our customers often find that the company phone bill is reduced because private calls are no longer made on company phones.

Regulations for Financial Organisations

The Financial Conduct Authority have regulated that all phone conversations and electronic communications relating to client orders in the equity, bond and derivatives markets must be recorded and securely archived for at least 6 months. The FCA also strongly advises that all phone conversations be recorded as a protective measure.

An increasing number of firms record their calls as an insurance against false claims. Worth review is an article from the Ombudsman: 'The importance of telephone recordings'.


Mobile call recording can provide the following benefits:

  • Dispute resolution
  • Transaction verification
  • Staff training
  • Aide-memoire
  • Legal protection for both business and staff
  • Reduce overheads by reducing personal calls on company phones

How Call Recording Works

Mobile Recording

The FCA regulations have changed! Mobile calls are no longer exempt from the call recording rules and if you’re affected by this legislation you need to implement mobile call recording. X-on has an innovative and very cost-effective method of recording mobile calls that doesn’t require you to purchase additional equipment.

For further information on Call Recording please call Sales on 0333 332 0000.