Overview
Surgery Connect is a complete, fully featured and managed phone system.
Data Security
Surgery Connect ensures essential healthcare data security standards are met.
System Resilience
Take calls should there be any internet or network problems at your premises.
Installation Handover
We make this process smooth, with as little intrusion as possible.
Training
On-site training to talk through the key functionality and best use policies.
Inclusive Rental
An extension based rental fee means you only pay for what you need.
Support Process
Our experienced support staff have extensive knowledge of the entire system.
Triage
Triage processes can improve the pre-appointment assessments of patients.
Ambassador Scheme
We are offering practices the option to enroll in our Ambassador Scheme.
Forward View
Address the NHS General Practice Forward View high impact actions.
Integration Overview
Clinical System integration reduces time spent on calls and administrative tasks.
Admin Efficiency
Features that improve surgery efficiency alongside creating a better patient experience.
Video Connect
Turn phone consultations into integrated video consultations with one click.
24 hr Check and Cancel
Patients manage their appointments without the need to queue.
Console
Real-time view of calls, access to call recordings and voicemail messages.
Configuration Console
Access to the logic flow and settings of your Surgery Connect service.
Calendar
Add events which automatically alter the way your system handles calls.
Central Directory
Contact list is managed through the Configuration Console - add, edit, delete.
Management Reports
Emailed reports outlining call figures and performance statistics.
Call Recording
Referring back to a call recording in disputes can save time and stress.
Recording Security
Cloud based call recording can offer greater data security than on-premise systems.
Call Distribution
Groups are targeted when callers dial certain numbers or select menu options.
Handset Modes
Phones with the Reception Extension packages can be configured in one of 3 modes.
Voice Prompts
We assist in defining all the voice prompts your patients will hear when calling.
Prompt Examples
Some guideline audio prompts which will help when deciding on the wording.
Multi Site Structure
Manage multiple sites using management tools at the organisation and site levels.
Auto Step In
Automatically assign more call staff above a preset queued caller threshold.
No Appts Mode
No Appointments Mode allows staff to inform callers all appointments are taken.
Information Menu
An area for callers to access common surgery information reduces repetition.
Queue Buster
Call back offer improves the caller experience.
Reporting Platform
Live and historic visibility of call handling performance.
AutoDND
Set users as Do Not Disturb if they miss a number of group calls in a row.
Call Flow: Example
An indication of how a Main Line configuration may look.
Call Flow: Department
Departmental call flow allows inbound numbers to contact specific groups.
Call Flow: Direct Dial
A DDI is an inbound number that routes directly through to a single user.
Call Flow: Bypass
A route into surgery not be affected by the general patient call traffic.
Standard
Perfect for staff who don't handle the main appointment calls.
Reception
Tailored to staff taking most patient calls, usually the main appointments queue.
Extension Buttons
Configure each extension button to cater for user needs.
Cordless
Ideal for users that require the ability to move around your surgery.
Patient
Call PA
Any extension within your surgery can broadcast to reception through the PA.
Mobile
The flexibility of answering calls on a mobile phone.
Wallboard
Web based, real-time activity monitor of staff availability and call queue.
Emergency Extension
Extension or a cancellation phone using the Emergency Bypass call flow.
Fax Extension
Complete Fax solution to meet the NHS Axe the Fax 2020 deadline.
Conference
Essential for multi participant telephone meetings.
Hearing Aid Compatible
Yealink hearing aid compatible HD handset.
Additional Extensions
Fax, Franking machine, Alarm line and Modem.