Surgery Connect is a complete, fully featured and managed phone system.
Surgery Connect ensures essential healthcare data security standards are met.
Take calls should there be any internet or network problems at your premises.
We make this process smooth, with as little intrusion as possible.
On-site training to talk through the key functionality and best use policies.
An extension based rental fee means you only pay for what you need.
Our experienced support staff have extensive knowledge of the entire system.
Triage processes can improve the pre-appointment assessments of patients.
We are offering practices the option to enroll in our Ambassador Scheme.
Address the NHS General Practice Forward View high impact actions.
Clinical System integration reduces time spent on calls and administrative tasks.
Features that improve surgery efficiency alongside creating a better patient experience.
24 hr Check and Cancel
Patients manage their appointments without the need to queue.
Real-time view of calls, access to call recordings and voicemail messages.
Access to the logic flow and settings of your Surgery Connect service.
Reports outlining call figures and performance statistics.
Add events which automatically alter the way your system handles calls.
Contact list is managed through the Configuration Console - add, edit, delete.
Groups are targeted when callers dial certain numbers or select menu options.
X-flow is an interactive tool to view and update your Surgery Connect call flows.
Call Flow Introduction
Call Flow Templates can be used to create basic call flows to suit your needs.
Build a Call Flow
X-flow templates can be used as a base to create new call flows.
Monthly emailed overview of the previous month's call and personnel data.
Referring back to a call recording in disputes can save time and stress.
Cloud based call recording can offer greater data security than on-premise systems.
Phones with the Reception Extension packages can be configured in one of 3 modes.
Information given to the patient at the relevant point in the call flow or playlist.
Some guideline audio prompts which will help when deciding on the wording.
Multi Site Structure
Manage multiple sites using management tools at the organisation and site levels.
Auto Step In
Automatically assign more call staff above a preset queued caller threshold.
No Appts Mode
No Appointments Mode allows staff to inform callers all appointments are taken.
An area for callers to access common surgery information reduces repetition.
Call back offer improves the caller experience.
Live and historic visibility of call handling performance.
Set users as Do Not Disturb if they miss a number of group calls in a row.
Perfect for staff who don't handle the main appointment calls.
Tailored to staff taking most patient calls, usually the main appointments queue.
Configure each extension button to cater for user needs.
Ideal for users that require the ability to move around your surgery.
Any extension within your surgery can broadcast to reception through the PA.
The flexibility of answering calls on a mobile phone.
Web based, real-time activity monitor of staff availability and call queue.
Extension or a cancellation phone using the Emergency Bypass call flow.
Complete Fax solution to meet the NHS Axe the Fax 2020 deadline.
Essential for multi participant telephone meetings.
Hearing Aid Compatible
Yealink hearing aid compatible HD handset.
Fax, Franking machine, Alarm line and Modem.