Surgery Connect is a complete, fully featured and managed phone system.
Surgery Connect ensures essential healthcare data security standards are met.
Take calls should there be any internet or network problems at your premises.
We make this process smooth, with as little intrusion as possible.
On-site training to talk through the key functionality and best use policies.
An extension based rental fee means you only pay for what you need.
Our experienced support staff have extensive knowledge of the entire system.
Triage processes can improve the pre-appointment assessments of patients.
We are offering practices the option to enroll in our Ambassador Scheme.
NHS Forward View
Address the NHS General Practice Forward View high impact actions.
Clinical System integration reduces time spent on calls and administrative tasks.
Features that improve surgery efficiency alongside creating a better patient experience.
Real-time view of calls, access to call recordings and voicemail messages.
Access to the logic flow and settings of your Surgery Connect service.
Add events which automatically alter the way your system handles calls.
Contact list is managed through the Configuration Console - add, edit, delete.
Emailed reports outlining call figures and performance statistics.
Referring back to a call recording in disputes can save time and stress.
Cloud based call recording can offer greater data security than on-premise systems.
Groups are targeted when callers dial certain numbers or select menu options.
Phones with the Reception Extension packages can be configured in one of 3 modes.
We assist in defining all the voice prompts your patients will hear when calling.
Some guideline audio prompts which will help when deciding on the wording.
Multi Site Structure
Manage multiple sites using management tools at the organisation and site levels.
Auto Step In
Automatically assign more call staff above a preset queued caller threshold.
No Appts Mode
No Appointments Mode allows staff to inform callers all appointments are taken.
An area for callers to access common surgery information reduces repetition.
Call back offer improves the caller experience.
Live and historic visibility of call handling performance.
Call Flow: Example
An indication of how a Main Line configuration may look.
Call Flow: Department
Departmental call flow allows inbound numbers to contact specific groups.
Call Flow: Direct Dial
A DDI is an inbound number that routes directly through to a single user.
Call Flow: Bypass
A route into surgery not be affected by the general patient call traffic.
Perfect for staff who don't handle the main appointment calls.
Tailored to staff taking most patient calls, usually the main appointments queue.
Configure each extension button to cater for user needs.
Ideal for users that require the ability to move around your surgery.
Any extension within your surgery can broadcast to reception through the PA.
The flexibility of answering calls on a mobile phone.
Web based, real-time activity monitor of staff availability and call queue.
Extension or a cancellation phone using the Emergency Bypass call flow.
Fax, Franking machine, Alarm line and Modem.