Hanley Consulting have joined forces with X-on Health to further strengthen our range of technology, data analytics, and expert services. Together, we want to help you eliminate the “8am rush” and better manage the ever-growing demand from patients.
Combining the right technology, with a team of in-house experts, and data-driven processes, we now have a powerful offer that enables GPs to better manage their capacity and improve access for patients.
This means more support, more tools, and more innovation. All designed and proven to make managing your practice even easier.
Complete the form below to speak directly to one of our in-house experts:
Introducing Surgery Assist
EDATT is Hanley’s game-changing digital support assistant for patients. It reduces inbound telephone calls and increases NHS App utilisation, enabling busy reception teams to better cope with demand.
To mark our collaboration, the latest version of EDATT will be launched at Best Practice on 9th October as Surgery Assist.
Surgery Assist is designed to improve efficiency by automating routine administrative tasks and providing digital support to patients at the first point of contact, whether via phone, online, or in person. Using Surgery Assist can:
- Halve your call queues within 6 months
- Increase NHS App uptake by a minimum of 10% minimum
- Double repeat prescription orders
- And increase signposting to community services and Pharmacy First
Access Optimisation Service
Our Access Optimisation Service (AOS) is designed to help Managers get the most out of their telephony and online consulting tools, without adding more work for their teams. This fully managed service allows our experts to:
- Audit and optimise your digital access tools.
- Deliver data-driven, tailored recommendations to ensure everything runs as smoothly as possible.
The combination of Surgery Assist and our Access Optimisation Service, is a tried and tested model that has made a real impact in practices around the country which reduces administrative burden, improves access to services, and frees up vital capacity, transforming general practice for the better.
Together, Surgery Assist and our Access Optimisation Service can transform your practice:
“Our missed calls were reduced by a whopping 65% mainly owing to patients opting for digital support. By empowering patients to self-serve for simple admin tasks we now receive over 1,500 less calls per month allowing me to retrain and reallocate our team to other tasks such as preventative and proactive care.”
– Prash Thurairatnum, Business Manager @ Tudor Lodge Health Centre
“This is a solution that works for patients and practices. The deployment was seamlessly managed and required minimal time from our team. Our receptionists now have more time to care for patients and answer calls from those who cannot access our services digitally. The GP and receptionist time saved is a testament to the work done and thanks to digital utilisation and enablement we are able to deliver a better level of care to more patients.”
– Vicki Parker, PCN Manager @ Maple PCN
“Our missed calls were reduced by nearly 20% mainly owing to patients opting for digital support. By empowering patients to complete administrative tasks via the digital assistant (for example updating personal details, submitting asthma reviews and home BP readings) a total of 6 hours and 20 minutes of admin time was saved in 4 months. Our NHS App uptake tripled during the pilot phase due to Surgery Assist’s guided support via the automated chatbot. 69% of patients asked agreed they felt more empowered when asked to complete their health need digitally via the platform, with 61% saying this has improved their experience of accessing healthcare to meet their needs.”
– Jennifer Keen, Practice Manager @ Whitehill Surgery