How to Enhance Patient Experience with Patient Callback
In the evolving landscape of primary care, delivering an exceptional patient experience is more critical than ever for modern general practice success. It’s not just about having the right tools in place; healthcare providers must know how to utilise these tools effectively to optimise patient interactions and streamline operations.
One such tool that can make a real difference is the Patient Callback feature. In this blog, Krista Read, Regional Sales Manager explores how.
Why enhancing efficiency with Clinical System Integration impacts patient experience
In this blog, we explore how Clinical System Integration with Surgery Connect can optimise patient communication and administrative efficiency within your practice. Learn how it reduces costs, enhances data quality, and improves compliance, all while empowering patients. Uncover the key benefits and advanced features that will improve patient access and streamline some of the operations at your practice.
How Call Routing can help to deliver exceptional patient experience in Modern General Practice
We believe that Call Routing is crucial to enhancing your patients’ experience, ensuring swift access to other services (where appropriate) by seamlessly redirecting to alternative pathways, such as the NHS App or Pharmacies, whilst optimising staff efficiency. In this blog, Danielle Henderson describes why.
Can telephony data really help you to improve patient access?
In the past, primary care organisations have struggled with limited and complex data reporting on telephone traffic due to outdated solutions. The introduction of Advanced Cloud-based Telephony has transformed that landscape. In this blog, we describe how things have changed, and how that can impact patient experience.
Surgery Connect, and the road ahead in 2024
It’s an exciting time for us all at X-on Health as we look at how Surgery Connect has developed in 2023 and what is to come in 2024!
Digital telephony funding, sign now or miss out
Too many GP practices are still using old-school analogue telephony, it is time for an upgrade to digital.
Streamline Your Flu Clinic Operations with Surgery Connect: Unlocking the Benefits of Cloud Telephony
Surgery Connect, the market-leading Cloud telephony solution for primary care offers multiple features that can support GP surgeries during this critical period.
How to minimise lost calls at your practice
When it comes to missing a telephone call, no-one likes it!
3 tips to improve your communications
Do you feel your medical practice lacks the efficiency that others do?