![Example XFlow from X-on Health home of Surgery Connect](https://www.x-on.co.uk/wp-content/uploads/2024/07/X-flow-Call-Flow-Workspace-Main.png)
How Call Routing can help to deliver exceptional patient experience in Modern General Practice
We believe that Call Routing is crucial to enhancing your patients’ experience, ensuring swift access to other services (where appropriate) by seamlessly redirecting to alternative pathways, such as the NHS App or Pharmacies, whilst optimising staff efficiency. In this blog, Danielle Henderson describes why.
![Can telephony data really help practices to improve access for their patients?](https://www.x-on.co.uk/wp-content/uploads/2024/06/Heading-1-min-1.png)
Can telephony data really help you to improve patient access?
In the past, primary care organisations have struggled with limited and complex data reporting on telephone traffic due to outdated solutions. The introduction of Advanced Cloud-based Telephony has transformed that landscape. In this blog, we describe how things have changed, and how that can impact patient experience.
![Digital-telephony-funding-sign-up-now-or-miss-out-X-on-Health](https://www.x-on.co.uk/wp-content/uploads/2023/11/Heading-1-min.png)
Digital telephony funding, sign now or miss out
Too many GP practices are still using old-school analogue telephony, it is time for an upgrade to digital.
![](https://www.x-on.co.uk/wp-content/uploads/2022/05/3-tips-to-improve-your-communications.png)
3 tips to improve your communications
Do you feel your medical practice lacks the efficiency that others do?