The Rise of Online Video GP Appointments in Primary Care
The healthcare landscape is rapidly evolving, and primary care is at the forefront of this transformation. Data has highlighted a significant increase in online video GP appointments, in this blog Head of Product, Melissa Lato explores how the Surgery Connect Phonebar can help.
It’s Time to Build Confidence in AI Tools for Primary Care
The challenges of expanding the workforce to increase capacity are widely acknowledged, so it is essential to focus on efficient strategies for either reducing demand or freeing up resources to address the persistent imbalance between growing demand and limited capacity in primary care. Max Gattlin is passionate about using AI as a solution.
How Surgery Connect’s Phonebar Improves Patient Access and Boosts Efficiency in GP Practices
In today’s fast-paced primary care environment, having a robust communication system is no longer a luxury—it’s a necessity. That’s where Surgery Connect comes in, a digital telephony solution specifically designed for GP practices. In this blog, Joanne Dodd, Regional Sales Manager dives into the many reasons to adopt the Phonebar and utilise the softphone!
How to Enhance Patient Experience with Patient Callback
In the evolving landscape of primary care, delivering an exceptional patient experience is more critical than ever for modern general practice success. It’s not just about having the right tools in place; healthcare providers must know how to utilise these tools effectively to optimise patient interactions and streamline operations.
One such tool that can make a real difference is the Patient Callback feature. In this blog, Krista Read, Regional Sales Manager explores how.
Why enhancing efficiency with Clinical System Integration impacts patient experience
In this blog, we explore how Clinical System Integration with Surgery Connect can optimise patient communication and administrative efficiency within your practice. Learn how it reduces costs, enhances data quality, and improves compliance, all while empowering patients. Uncover the key benefits and advanced features that will improve patient access and streamline some of the operations at your practice.
How Call Routing can help to deliver exceptional patient experience in Modern General Practice
We believe that Call Routing is crucial to enhancing your patients’ experience, ensuring swift access to other services (where appropriate) by seamlessly redirecting to alternative pathways, such as the NHS App or Pharmacies, whilst optimising staff efficiency. In this blog, Danielle Henderson describes why.
Can telephony data really help you to improve patient access?
In the past, primary care organisations have struggled with limited and complex data reporting on telephone traffic due to outdated solutions. The introduction of Advanced Cloud-based Telephony has transformed that landscape. In this blog, we describe how things have changed, and how that can impact patient experience.
Surgery Connect, and the road ahead in 2024
It’s an exciting time for us all at X-on Health as we look at how Surgery Connect has developed in 2023 and what is to come in 2024!
Digital telephony funding, sign now or miss out
Too many GP practices are still using old-school analogue telephony, it is time for an upgrade to digital.