November 2016
Worden Medical Centre is based in Leyland, where they run many clinics for chronic disease care, and offer a wide variety of other medical services such as contraception, antenatal and postnatal care, childhood and travel vaccinations, minor surgery, well-person check-ups, and warfarin monitoring.
The Challenge
Worden Medical Centre wanted to substantially improve their patients call experience, particularly when booking one of their many clinics. They were also keen to find a solution to the problem of peak time call handling.
The Solution
X-on's healthcare phone system, Surgery Connect, provided Worden Medical with a complete solution to their communications needs. Callers are queued during peak times, while being kept informed, with Practice staff able to monitor the queue length and apply resources when necessary.
Worden Medical Says
"We have used Surgery Connect for the last 3 years or so. Moving our communications to Surgery Connect has resulted in a much better call experience for our Patients, particularly on Monday mornings, which are our busiest times.
"The ability to monitor the callers who are queued means we can efficiently allocate staff time to deal with those calls. Overall we have found Surgery Connect is providing significantly improved call handling over our previous system.
"We have found the system perfect for our needs. X-on are fabulous at responding to any problems we may have and they are constantly looking at ways to improve the service. I would recommend this telephone system without a doubt."
Tracy Williams
Practice Manager
Worden Medical Centre
wordenmc.net
For further information on Surgery Connect please call Sales on 0333 332 0000.
