X-on hosted telecoms for use during Whitbread business continuity situations providing inbound and outbound services to support staff


Business Continuity

Whitbread hosted telecoms for business continuity

Whitbread is the power behind some of the UK's most successful, much-loved hospitality brands.

Employing over 40,000 people worldwide and serving more than 11 million customers every month in the UK alone, their brands include Premier Inn, Beefeater Grill, Brewers Fayre, Table Table, Taybarns and Costa Coffee.

The Challenge

Whitbread approached X-on as they were seeking hosted telecoms services for use during business continuity situations. Their needs encompassed requirements for inbound and outbound services which would allow them to support their staff during situations affecting individuals, sites, or both. Whilst the services needed to be cost effective, the successful provider also needed to be a sound choice in terms of resilient infrastructure and good financial standing.

The Solution

The Business Continuity services provided by X-on allow Whitbread to make available critical information to staff in the form of an inbound phone-in information service. Additionally, an outbound notification service gives Whitbread the option to contact groups of individuals with important information by text, phone or email. Finally, an emergency telephone service ensures that staff can call for assistance at any time of the day or night.

Whitbread Says

"The services that X-on provide ensure that Whitbread can respond to business continuity situations quickly, ensuring appropriate information is made available to, or sent to, the right people at the right time, thereby maintaining contact with our employees to effectively coordinate our response, so minimising the impact on our clients. The telephone service gives support to staff when they need it most by giving access to safety and security staff at all times.

"The telephone and web administration interfaces make the services easy to administer, and the web based reports allow us to obtain historical information for analysis and audit purposes, post DR situation.

"The services are hosted and are therefore a fraction of the cost of on site solutions of this kind. X-on gave clear explanations of the services on offer including recommendations where appropriate. Good project management and training ensured we achieved a smooth project rollout."

Safety and Security Team
Whitbread Group PLC

Call Sales on 0333 332 0000 for more information on Business Continuity Services.