May 2017
Westover Surgery serves approximately 8,000 patients in the Falmouth area, providing GP and Nurse consultations, including chronic disease clinics and counselling. Westover also provide evening appointments and GP home visits when needed.
The Challenge
Westover Surgery were seeking to upgrade their existing phone system to provide more call handling flexibility, while retaining their main surgery phone numbers, and at a lower cost than was available with their existing provider.
The Solution
Surgery Connect met all their requirements including the ability to review their call handling process via the browser based interface and statistics. Call recording has also allowed them to review calls with patients, useful when reviewing a patient case, and when analysing the call handling process.
Initial concerns regarding the use of a cloud based system have been completely allayed since the deployment of Surgery Connect at Westover.
Westover Surgery Says
"We switched over to X-on Surgery Connect in February 2015. We had some nervousness about the call quality of an internet based, hosted system but need not have worried. The call quality is excellent and in over 2 years, the reliability of the system has been remarkable.
"Other features we value include the call recording function and the performance statistics (both individual and team). We now have a far superior and much more flexible system than previously and at a reduced cost.
"We are more than happy to recommend Surgery Connect to prospective clients. We are very satisfied with our choice of telephone system and how it is performing."
David Whitworth
Practice Manager
Westover Surgery
westoversurgery.co.uk
For further information on Surgery Connect please call Sales on 0333 332 0000.
