May 2019
Supreme Medical Centre provides primary care for Finchley and the surrounding areas, including patient services in treatment, diagnosis and management. Speciality Health Checks include Diabetes, Chronic Heart Disease, Hypertension, Asthma/COPD, Epilepsy, Mental Health, Hypothyroidism, Cancer, Antenatal and Postnatal Checks.
The Challenge
Supreme Medical Centre were looking for a modern efficient telephone system that would "help support the staff and the patients."
Their Practice Manager, Jaydev Vyas, wanted a system that included "prompts, management report of all calls, recording feature" and most importantly "integration with our clinical system."
The Solution
Surgery Connect is a modern GP Practice feedback driven phone system uniquely placed to satisfy the needs of practices resolved to improve their staff and patient communications while addressing the NHS integrated care agenda. After a comparison with other providers Jaydev determined that "X-on was the only provider having suitable EMIS Integration availability."
Management reports have also allowed Jaydev and his team to "analyse the time spent by the staff for call handling as well as incoming call volumes etc." providing the insight needed to efficiently deploy staff, particularly during times of peak call traffic.
Supreme Medical Centre Says
"Surgery Connect is a state-of-the-art telephone system with excellent features, easy to use while also providing cost savings.
"Recording of call conversations, management reports, call queuing and queue announcements making patients aware of their number in the queue, all these features are useful to investigate any complaints or concerns, keeping the patients happy.
"We dealt with X-on regularly during implementation of the service and after go-live and found them helpful and supportive at most of the times."
Jaydev Vyas
Practice Manager
Supreme Medical Centre
suprememedicalcentre.nhs.uk
For further information on Surgery Connect please call Sales on 0333 332 0000.
