October 2016
Saffron Health Partnership is a newly merged 2 site NHS healthcare practice based in the Midlands, with 7 GPs and associated Practice staff. It comprises a main surgery and a smaller branch site located in the same town, together serving nearly 14,000 patients.
The Challenge
Saffron Health Partnership wanted a cohesive cloud-based solution that would make significant cost savings as well as allow for increased functionality enabling a more efficient customer service for patients. The Practice wanted reliable call recording facilities as well as a useful back-end solution that would allow them to make practical use of real-time call statistics.
The Solution
X-on provided Saffron Health Partnership with Surgery Connect. This solution has enabled an efficient call queuing facility for patients while at the same time allowing staff to make unlimited outbound calls.
Surgery Connect also provided a comprehensive back-end package that allows managers to view in real-time data such as length of call queues as well as allowing these statistics to be downloaded to help improve staff efficiency.
Saffron Health Partnership Says
"We chose Surgery Connect because it is feature rich; the User Console, call recording and queueing for our patients at no additional cost.
"We have saved money and gained useful additional features for our telephone system.
"The call recording feature has proved to be a most useful tool for us.
"Aftercare services and IT support has been excellent. We have had good support to fine tune the system to work for our practice."
Clare Saravacos
Practice Manager
Saffron Health Partnership
saffronhealthpartnership.nhs.uk
For further information on Surgery Connect please call Sales on 0333 332 0000.
