ParityFX PLC is a UK based authorised payments institution focussing on corporate and high net worth individuals who need to convert currencies to pay for foreign goods and services, or convert currency back into local currency at a competitive rate.
The Challenge
The nature of their business requires ParityFX to make outbound calls to many foreign countries. X-on were tasked with providing a Cloud solution that would include international calls in their monthly call bundles.
ParityFX were also seeking the facility to securely record and retrieve calls - a feature particularly important for regulatory compliance in the Financial services sector.
The Solution
X-on's Contact Centre solution provided ParityFX with cost effective and straight forward access to their international customers. Additionally, X-on’s Mobile Phone Call Recording service securely records, encrypts and stores calls in the Cloud, with easy protected access.
ParityFX Says
"The key features that we find useful are the ability to call many foreign countries and have all the calls included in our monthly call bundles.
"Our main reason for choosing X-on as our service providers was the courteous and professional Sales staff who were extremely helpful and patient. Our experience in dealing with X-on was rather like landing on the moon for the first time, and we would 100% recommend their services to other companies.
"We are delighted with the service and hope that we will be one of their longest running customers."
David Rosenberg
Co-founder and Joint CEO
ParityFX
parityfx.com
Call Sales on 0333 332 0000 for more information on the PhonePresence Cloud Phone System.
