May 2018
Newent Doctors Practice offer high quality, patient-centred healthcare centred around clinics for the management of chronic diseases such as asthma and diabetes, and a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, and family planning.
The Challenge
Utilising telephone services for reception and dispensary teams, Newent Doctors Practice were constrained by "a very old BT system that was no longer fit for purpose and limited outside lines".
Along with greatly increased call capacity, Newent Doctors Practice required the ability to analyse call data to improve efficiency, and call recording to assist with staff training.
The Solution
Surgery Connect provides Newent Doctors Practice with the call capacity they need, with endless scalability future proofing against growing demand.
Call recordings are encrypted and securely stored, with access only to authorised staff, protecting patient data.
Comprehensive reports reveal demands on staff in dealing with patient calls, allowing assessment of work flows and resource allocation. Comparing reports before and after any changes enables effectiveness analysis.
Newent Doctors Practice Says
"A useful feature has been the ability to manage the calls coming in and put all under one telephone number.
"We chose Surgery Connect after a good presentation and because of the easy to use system - all staff have picked up the functions well. We will also be making cost savings.
"Live day was very good and the engineer was able to change things as we went along. System was well explained by the trainer."
Lisa Bailey
Practice Manager
Newent Doctors Practice
newentdoctors.nhs.uk
For further information on Surgery Connect please call Sales on 0333 332 0000.
