GP Care Limited provide high quality healthcare services predominantly to NHS patients, but also to a small number of Private Patients, from wide networks of convenient community settings across the UK.
GP Care wanted to significantly improve the overall efficiency with which healthcare services can be provided. In particular, streamlining the way in which GPs and Hospital Consultants can contact each other in a difficult communications environment.
X-on supplied GP Care with Surgery Connect, a Cloud Phone System tailored to the requirements of the healthcare sector. Surgery Connect includes hunt group technology which allows GPs to more easily connect to a Hospital Consultant, as the system calls individual numbers until an available consultant takes the call.
The Surgery Connect call management interface makes it easy for GP Care to administer the system.
The GP Care solution includes integration with EMIS Web, allowing staff to view details and contact a patient via their electronic healthcare record, saving valuable time in admin. "Really impressed with the functionality, it provides lots of telephony benefits and screen pop is a fantastic productivity saving." Carole Bayliss, Head of Operations.
GP Care Says
"X-on was willing to work with us to design and build a telecoms system service tailored to our specific needs, and therefore entirely appropriate for the job and easy to use. Their willingness to look at the bigger picture and work as partners on a new project with potential for all involved, rather than taking the short term view and purely acting as a standard supplier, was a factor in our choosing them.
"Use of smart telecoms systems can significantly improve the efficiency with which healthcare services can be provided. In particular, use of 'hunt group' telephone technology has enhanced the ease with which GPs and Hospital Consultants can contact each other in an environment that is otherwise rife with obstacles to communication.
"We have found X-on to be highly efficient and effective and have thoroughly enjoyed working with them. The service was good value for money, which is important in a cash constrained NHS environment."
Call Sales on 0333 332 0000 for information on Smart Telecoms Technology.