Fleewinter is a travel specialist, offering fully bonded tailor-made holidays at direct prices.
Founded in 2003, the company was awarded the 'Best Short Break Tour Operator' Award by The Guardian and The Observer newspapers in 2014.
The Challenge
Fleewinter has a team of consultants with specialist knowledge based in many different locations around Europe and throughout the world. This 'on the ground' expertise is the company's USP, but also poses a challenge.
Fleewinter came to X-on to make sure they could capitalise on this business USP without disrupting the customer experience and creating a cohesive business culture.
The Solution
X-on provided the company with PhonePresence, the market leading Cloud Contact Centre System. This allows Fleewinter to connect its customers with local agents, no matter where they are located, and even if they are in the field on mobile phones.
PhonePresence connects callers to agents just as is if the agents were in a single call centre, providing comprehensively featured call queueing and call distribution, with full traceability.
Fleewinter Says
Fleewinter's Gosia Wasikowska shares more light on how PhonePresence has helped the company on a daily basis:
"We are based in different countries, so PhonePresence has allowed us to minimise the cost of getting in touch with our clients and suppliers.
"The PhonePresence service is very easy to use, especially checking the incoming calls, and adjusting the telephone numbers.
"PhonePresence is a brilliant product, and has worked well for Fleewinter over the past 10 years. We would definitely recommend X-on and PhonePresence to other companies."
Gosia Wasikowska
Fleewinter
fleewinter.co.uk
Call Sales on 0333 332 0000 for more information on X-on's PhonePresence Cloud Phone System.
