Diagknows Ltd is a full service IT support company providing consultancy to small businesses in Scotland. Diagknows exists to bring relief from IT pain, restoring control and demystifying the box that goes beep in the corner.
The Challenge
Diagknows approached X-on seeking a Cloud solution that would fit with the flexible nature of their business operations. Consultants work from their homes rather than one fixed, central office location and are regularly out visiting clients.
They were looking for a service that would provide a good experience to clients, but also easy to manage with the option to customise the service.
The Solution
X-on provided Diagknows with a PhonePresence Contact Centre package, a service which is designed specifically for businesses that work primarily using mobile phones, and/or working out of numerous locations.
Clients are connected to consultants using one memorable local geographic phone number, making it simple to switch destination numbers when users are unavailable, with the option to also leave voicemails.
A simple, IVR menu is presented to clients to access services, and the PhonePresence system is easily managed via a browser based web portal.
Diagknows Says
"X-on's service provides great value for money: PhonePresence is half the cost of having a telephony service from our previous virtual office provider and without any of the mistakes that were previously making us look unprofessional.
"My experience of working with X-on has been excellent, never a problem and I have already recommended X-on to other businesses wanting virtual office services; there is easy billing, good prices and helpful staff.
"Having recently asked them a fairly unusual question concerning the service, I discovered that the research that had been undertaken to answer it had also been shared out with the rest of the team for any future enquiries. This is how companies should work, how service should be given and how real improvements can benefit all customers."
Mike Letchford
Managing Director
Diagknows
diagknows.com
Call Sales on 0333 332 0000 for more information on Connecting Homeworkers.
