Community Money Advice

Debt Advice Call Handling

Community Money Advice Call Handling

Community Money Advice (CMA) is a national charity that has enabled community groups to establish local, free to client, face to face debt advice services, through the provision of a range of services. CMA has a network of over 140 affiliated advice centres across the country, helping thousands of people with confidential advice and practical support specific to each client's needs.

The Challenge

Community Money Advice contacted X-on in search of a cloud based service that would support their national phone advice line, allowing them to efficiently manage their calls, whilst ensuring the service provided to customers adhered to the highest possible standards.

The Solution

X-on provided Community Money Advice with a Contact Centre solution with call queueing and intelligent call routing, which means that calls to the advice line are handled efficiently, ensuring customers get the right advice quickly and easily. X-on were able to port CMA's 0800 number, which provided continuity to existing customers.

Community Money Advice - John Franks

Community Money Advice Says

"Community Money Advice have been employing X-on for our national advice line for years now. The solution provided is robust and trouble free, customer support is fast efficient and friendly, and costs are very fair and realistic for even such a small organisation as CMA.

"But the most important point is this. The business that CMA give to X-on is a tiny part of X-on's extensive operations, which serve many major corporate clients. Against this background, we are always treated as a valued customer, never feel that we are a low priority, in fact - and especially through the support of our Key Account Manager - always made to feel that we matter. This is an 'intangible benefit' beyond price."

John Franks
Operations Manager
Community Money Advice

Call Sales on 0333 332 0000 for more information on the PhonePresence Cloud Phone System.