November 2019
Cleobury Mortimer Medical Centre are a small general practice with more than 7,000 patients and nearly 30 staff members in Kidderminster, offering specialist clinics in Anti-coagulation Services, Rheumatology Services, Respiratory Clinics, Diabetes Clinics, Family Planning, Antenatal, Baby and Children's Clinics, Immunisations and Minor Surgery.
The Challenge
Cleobury Mortimer wanted to be able to flexibly integrate their patient and staff communications with their EMIS Web clinical system. Mark Dodds, Practice Manager at Cleobury Mortimer Medical Centre "wanted EMIS integration. We were looking for a system that enabled us to easily make changes to configuration with a supportive, effective support service."
Mark wanted to ensure that a new communications system would allow staff complete control over how their calls were handled, including "utilisation of managing groups, allowing admin/reception team members to opt in/out as and when necessary to provide efficient call management" and with all activity integrated into the EMIS records.
The Solution
Surgery Connect fully integrates with EMIS Web, providing full control over call flow and handling while synchronising with patient data to ensure accurate records are kept. Calls can also be recorded, with authorised access to the encrypted recordings available from the patient record, thereby providing staff with a complete history of patient interactions.
Call handling features such as Call Groups has allowed the practice to fully utilise available staff when demand dictates. Mark says "being able to use and edit the group details has enabled us to add users that work upstairs in admin to help out with reception at busy times, or when staffing levels are low."
Cleobury Mortimer Medical Centre Says
"We wanted a system to work in synchronization with EMIS. This functionality meant we chose Surgery Connect over other services. The service has in fact cost a little more than our previous provider, but our view is that the increase is justified by improving efficiency.
"New service so far has been easy to use. More user friendly for transferring/holding calls than our previous system, great for keeping patient details up to date.
"The X-on team were proficient in gathering the information from us for the set-up of service and providing training for all our team members. Queries and amendments to the system that were raised after go-live were dealt with promptly.
"Any queries or problems with regards to the system have been dealt with efficiently; the team are extremely helpful at looking into any issues. The system is user friendly."
Mark Dodds
Practice Manager
Cleobury Mortimer Medical Centre
cleoburymortimermc.co.uk
For further information on Surgery Connect please call Sales on 0333 332 0000.
