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X-on Cloud Communications Case Studies

Case Studies

Cloud Communications in Practice









Healthcare Phone System for GP Care

GP Care

GP Care is a provider of high quality healthcare services to NHS patients and a small number of Private Patients.

Smart telecoms systems use of ‘hunt group' telephone technology has eased contact between GPs and Hospital Consultants.

Vetfone 24 Hour National Pet Helpline


Vetfone™ are providers of veterinary advice and welfare services on behalf of some of the biggest names in UK pet welfare.

X-on supply the contact centre at the heart of the Vetfone service.

Cornard Healthcare Telephone Psychological Therapy

Cornard Healthcare

Cornard Healthcare Limited develop and market its range of Telephone Psychological Therapy (TPT) products.

X­on provide a bespoke IVR system delivering psychological therapies to patients over the telephone.

Croydon Health Services Call Recording

Croydon Health Services NHS Trust

Croydon Health Services provide acute and community healthcare services across Croydon.

X-on integrated mobile and fixed line call recording into the existing Croydon Health Services phone system.

Freeman Hospital Two­way SMS Communication

Freeman Hospital

Freeman Hospital offers general surgery through to the latest developments in hearing restoration.

X-on supply Two-way SMS communication between consultants, nurses, patients and their carers.

NHS Newcastle SMS Reminder Service

NHS Newcastle

Newcastle upon Tyne Hospitals NHS Foundation Trust provide healthcare to the North East of England.

Our SMS Reminder Service informs patients and parents when blood tests are due for monitoring.

NHS Manchester Phone Line Noticeboard

NHS Manchester

Victoria Mill Medical Practice is part of NHS Manchester and runs many clinics for the management of chronic diseases.

X­on supply NHS Manchester with a phone line noticeboard messaging service that allows District Nurses to pick up messages from patients.

Welsh Ambulance Call Centre

Welsh Ambulance

Welsh Ambulance provides high quality pre-hospital emergency care and treatment throughout Wales.

X-on setup a Contact Centre providing real-time wallboard stats, call recording, and downloadable reports.

••  Surgery Connect  ••

St Helens Rota Reliable Practice Cloud Communications

St Helens Rota

GP Federation providing healthcare cover for around 200,000 patients across 36 GP practices.

With regular patient surveying, reliability is paramount to St Helens Rota, and the service has met the Federation's expectations.

Worcestershire CCGs NHS England's GP Forward View

Worcestershire CCGs

Worcestershire CCGs incorporate the South Worcestershire, Redditch and Bromsgrove, and Wyre Forest CCGs.

Surgery Connect replaced outdated phone systems improving patient access and allowing them to manage their appointments.

easipetcare Statistical Call Handling Insight


Veterinary group comprising 8 practices located at various locations in the UK.

Surgery Connect provides a clear picture of call volumes and call handling capabilities not available with the traditional phone system.

James Wigg and Queens Crescent Practices NHS GP Forward View

James Wigg and Queens Crescent

James Wigg and Queens Crescent Practices, based in Camden Town, service around 26,000 patients.

Surgery Connect replaced their old ISDN30 system helping the practices meet the high impact actions outlined in the NHS GP Forward View.

Health and Beyond Practices Merger

Health and Beyond

Health and Beyond Practices Merger serves 14,000 patients across 4 sites in the Wolverhampton area.

Surgery Connect enabled the setup of a communication system servicing patients across the federation during the merger of their sites.

gtd healthcare - Simpson Medical Practice Call Queueing

Simpson Medical Practice

Simpson Medical is part of gtd healthcare, a not for profit provider of primary care, urgent care and out-of-hours dental services across NW England.

Surgery Connect provides wait time, in-queue announcements, message leaving and call back options, improving the patient call experience.

The Hicks Group - Solving Patient Call Complaints

The Hicks Group

Hicks Group work across 2 surgery sites in Cambridgeshire, with plans for another 2 sites.

Surgery Connect solved the many patient complaints due to difficulties getting through via the old phone system.

East Shore Partnership Linked Surgeries

East Shore Partnership

East Shore Partnership is a newly merged two site healthcare practice.

They utilise an X-on cloud-based solution which avoids duplicating their back-office functions across the two surgeries.

Saffron Health Partnership Linked Surgeries

Saffron Health Partnership

Saffron Health Partnership is a newly merged 2 site NHS healthcare practice based in the Midlands.

X-on implemented call recording with a back-end solution allowing practical use of real-time call statistics.

Montgomery-House Surgery Cloud Based Communications

Montgomery-House Surgery

Montgomery-House utilise 50 staff to service 15,000 patients in the Bicester area.

Surgery Connect addressed all Montgomery-House Surgery's requirements utilising the flexibility and power of a cloud based system.

Colne Valley Group Practice Call Recording

Colne Valley Group Practice

Serving Linthwaite, Marsden, Outlane, Scammonden, Slaithwaite and Standedge from Croft House and Marsden Health Centre.

Surgery Connect provides Colne Valley Group Practice with more control over their call handling, with all phone calls being recorded.

Cornbrook Medical Centre GP Communications Hub

Cornbrook Medical Centre

Cornbrook Medical Centre is a diverse, inner city Manchester dual-site practice.

Cornbrook Medical Centre direct all inbound calls to one of their sites, which acts as a communications hub for the practice.

Guardian Medical Centre Efficient Call Queueing and Call Distribution

Guardian Medical Centre

Guardian Medical Centre provide a comprehensive range of medical services to 10,200 patients, while housing a wide range of community services.

Surgery Connect holds patients in a queue during peak periods and allow calls to be diverted to the most suitable department.

Guide Bridge Medical Practice Future Proof Scalable Phone System

Guide Bridge Medical Practice

Part of gtd healthcare offering primary care services to 4,200 patients in Manchester, and are a GP training practice.

Surgery Connect provides a future proof phone system easily scalable to meet their plans to incorporate another two practices.

Bridge Road Surgery Call Queueing

Bridge Road Surgery

Based in Lowestoft providing 7,400 patients with a variety of services and clinics.

Surgery Connect provides modern call queueing keeping patients informed, and significantly reducing the number of complaints.

Glovers Lane Surgery

Glovers Lane Surgery

Offering a wide range of clinical services to over 7,500 patients in Netherton, Merseyside.

Surgery Connect provides call management, call queueing, call recording, backup to mobiles, and a wallboard display.

Worden Medical Centre Call Handling

Worden Medical Centre

Worden Medical run many clinics for chronic disease care, and offer a wide variety of other medical services.

Surgery Connect improved their patients call experience, particularly when booking clinics and during peak times.

Newent Doctors Practice Call Capacity

Newent Doctors Practice

Newent Doctors Practice offer high quality, patient-centred healthcare centred around clinics.

Surgery Connect provides the call capacity needed, with endless scalability future proofing against growing demand.

Westover Surgery Phone System Upgrade

Westover Surgery

Serves 8,000 patients in the Falmouth area, providing GP and Nurse consultations, including chronic disease clinics and counselling.

Surgery Connect allows Westover Surgery to review their call handling process via the browser based interface and statistics.

Enderby Medical Centre Call Handling and Business Continuity

Enderby Medical Centre

Enderby Medical Centre serves Enderby, Huncote, Littlethorpe, Narborough & Whetstone.

Surgery Connect has significantly improved call handling capacity while providing business continuity via mobile phone backup.

Wallace House Surgery Healthcare Communications

Wallace House Surgery

Wallace House is a NHS General Practice spread over two branches within Hertford.

Surgery Connect is a Cloud Phone System designed specifically for the needs of the busy healthcare surgery.


Figges Marsh Surgery

Figges Marsh Surgery are a medium size GP Surgery in Mitcham, Surrey.

Surgery Connect records calls, spread calls during busy times, monitors usage and advises callers of queue position.


Happy House Surgery

Happy House Surgery is a Sunderland practice offering services to over 6,000 patients in a modern medical centre.

Surgery Connect replaced an obsolete telephone system at Happy House Surgery and integrated with their clinical system.

Millfield Surgery Replacing BT/Teleware Phone System

Millfield Surgery

Millfield Surgery is a semi-rural Practice working within a federated group of local Practices - The City & Vale GP Alliance.

Ongoing technical issues with their BT/Teleware phone system forced Millfield to move to Surgery Connect.

Retail - eCommerce

Contact Centre with Call Recording for Travis Perkins

Travis Perkins

Travis Perkins are a nationwide chain operating more than 20 businesses across the UK and owning 19 product brands.

Travis Perkins used X-on Contact Centre reports to reduce abandoned calls from 30% to less than 5%.

Hosted Call Centre for Rent4sure


Rent4Sure is modern technology driven company that relies on telephony for access to the outside world.

X-on's Hosted Call Centre solution has resulted in major improvements in reporting data, functionality and efficiency.

Liquid Drops Mobile Workers

Liquid Drops Ltd

Liquid Drops Ltd late night alcohol delivery company, taking orders over the phone.

PhonePresence enables them to take multiple calls using the Call Divert feature, with timers limiting calls to opening hours.

CarHireUK Call Centre


CarHireUK is a vehicle rental company operating a travel web site, with branches throughout the UK.

X-on's fully integrated contact centre solution enabled call transferring to India, and throughout the CarHireUK network.

Leisure - Travel - Hospitality

Blue Sea Holidays Call Centre Service

Blue Sea Holidays

Blue Sea Holidays provide all inclusive holidays and last minute holiday deals.

X-on supply a 30 user Contact Centre Service which connects callers with agents in locations across multiple countries.

Fleewinter Mobile Workers


Fleewinter is an upmarket villa and apartment rental business with specialist consultants finding holiday accommodation.

PhonePresence is perfect for the multi-office environment where consultants are often on the move but need to keep close to clients.

Whitbread Business Continuity


Whitbread is behind some of the UK's most successful, much-loved hospitality brands.

X-on provides inbound and outbound Business Continuity services which allow Whitbread to support their staff during DR situations.

IT - Comms

Concero UK Zendesk Integration

Concero UK

Concero UK are an IT and computer support company who operate throughout Wolverhampton and Staffordshire.

Zendesk integration provides inbound call integrated caller ID and automated ticket creation.

Payment Reminder Calls for New Call Telecom

New Call Telecom

New Call Telecom is a dynamic telecoms provider owned by an experienced team of UK telecoms specialists.

X-on provide a telephone payment reminder service, incorporating a call back option allowing payment via a Call Centre.

Diagknows Connecting Homeworkers


Diagknows provides IT support and Consultancy to small businesses in Scotland.

PhonePresence Cloud Phone System providing one local telephone number to connect many homeworkers.


ParityFX Cloud Phone System

ParityFX PLC

ParityFX is an authorised payments institution that converts currencies to pay for foreign goods and services.

ParityFX uses one of our Cloud Phone System packages, along with our mobile call recording service.

Community Money Advice Call Handling

Community Money Advice

Community Money Advice is a national charity that enables community groups to establish local debt advice centres.

CMA ported their 0800 number to X-on and benefited from the efficient management of their calls.


Vetfone 24 Hour National Pet Helpline

HM Prison Doncaster

HM Prison Doncaster needed a call handling solution to cope with large numbers of callers wishing to book a prison visit at peak call times, which also reassured callers.

X-on's PhonePresence hosted solution was selected for its cost effective tariff and not requiring costly equipment installation.

Avon Fire & Rescue Service Media Phone Line

Avon Fire & Rescue

Avon Fire & Rescue provide emergency and protection services to the communities of Bath and North East Somerset, Bristol, North Somerset and South Gloucestershire.

Voice Noticeboard allows Avon Fire & Rescue to quickly and efficiently relay the details of incidents to the media without having to phone them individually.

Business Services

Local Phone Numbers for IMSM Ltd

IMSM Limited ISO Specialists

IMSM Ltd is an ISO Consultancy and Certification organisation who help businesses achieve the ISO Standard.

PhonePresence provides local telephone lines for the IMSM international websites which are used in lead generation.

4D Interactive Bespoke IVR and SMS

4D Interactive

4D Interactive is a provider of communication services that creatively connect businesses, people and content.

X-on provide 4D with the technology behind several Bespoke IVR and SMS chat services.

DisasterComUK Business Continuity Management


DisasterComUK develops Business Continuity Management solutions for organisations at a local, national or international level.

X-on Alert replaced an existing SMS system improving the capability for customers to respond quickly and easily.