April 2019
Ar Razi Medical Centre is a Leicester based surgery, committed to the best care for patients' physical, emotional, social and spiritual healthcare needs. Dedicated to holistic quality healthcare, Ar Razi practise a synthesis of values based (what is important to a patient) and evidence based (what is supported by the best available medical evidence) medicine to address patient needs. Their triage system provides effective, efficient, and timely patient-centred care.
The Challenge
Ar Razi Medical Centre were "extremely unhappy" with their previous telephony system. It was "not user friendly and we were unable to adjust messages without a very long and involved process." They were looking for a replacement service that vastly improved staff/patient communications without adding to their costs.
The Solution
Surgery Connect provided Ar Razi with features missing from their previous system, such as simple updating of the messaging and prompts, plus easy access to comprehensive call data allowing the management team to assess the best utilisation of their staff: "we can see data Prompt Card on the dashboard; it isn’t any more expensive than our previous system but infinitely better."
Ar Razi Medical Centre Says
"We find the new system extremely easy to use, and we are technophobes at the best of times.
"Price wise it is equal to our old system, but the quality and ease makes it extremely worthwhile.
"The transition to X-on was completely hassle free, with a very smooth go-live. A very minor glitch of the card machine not working was fixed by contacting the card service provider to make a small adjustment.
"I believe that this system ticks all the boxes that we required."
Farahnaz Pinto
Practice Manager
Ar Razi Medical Centre
ar-razi.com
For further information on Surgery Connect please call Sales on 0333 332 0000.
