Looking back and thinking ahead: our year in review
The past year has been a tumultuous one globally, with the pandemic impacting on every facet of life…
January 7, 2021
Shaping the delivery of primary care as it evolves in response to Covid-19
There will be a dramatic and lasting impact on the way primary care is delivered by our GPs post COVID-19…
May 21, 2020
Why digital telephony can be vital in helping GPs in their fight against the coronavirus threat
Practices are turning to Surgery Connect to provide worried patients with the latest coronavirus advice, and to help existing and returning GPs…
March 10, 2020
Getting the right communications technology for a GP's digital first future
Using digital technology to ease the burden on general practice has been heavily underlined by the Royal College of General Practitioners…
February 3, 2020
Acceptability and Challenges of Video Consulting
GP video consultations can be a change for the good, but only if done for the right reasons, and with the right patients at the right time…
June 13, 2019
Wales puts Telephone Improvements at Heart of New GP Standards
Improvements in GP's telephone systems and processes will drive the future improvement of GP-patient communication in Wales, after a recent announcement by health policy makers…
March 30, 2019
Patient in the Queue
The NHS tells us we will all be booking appointments on a free app by the end of 2018. But the number and duration of calls to GP Appointments lines is still rising steadily…
July 5, 2018
GP Hubs - Challenges in IT and Telephony
GP Surgeries are following railways and banks in seeking the economies of scale afforded by serving some or all of their functions from larger units…
February 23, 2018
Are Phone Calls Data? Discuss…
With impending GDPR legislation we will all get power over our own data, allowing it to be removed on demand. And organisations who lose it through carelessness (or sell it for profit) will have to own up and receive eye watering penalties…
December 10, 2017
Telephony as a Service - A Better Message
Perhaps it is now time to move on from the cloud. Other than slightly dreary weather connotations, it suggests a problem that is handled elsewhere. It is a technological term, exchanging data with the geographically dispersed mainframe and devolving the processing thereof to its Huge Brain…
December 3, 2017
Should the NHS use PAYG contracts for Telephony?
No organisation wants to be stuck in a long contract when they appear to be paying over the odds, particularly when the technology is getting a bit long in the tooth. Telephony contracts have been often unfair on the customer…
November 23, 2017
Phones, Paper Clips and AI Funding
IT Systems can make the lot of the hard pressed GP less unbearable. This message, at times fuelled by desperation, has filtered up to those handing out budgets…
November 14, 2017
Can Intelligent Clouds hold back the Flood?
Many are saying that the NHS has little option but to start deploying and actively encouraging patients to use intelligent self-care services. This is particularly the case in Primary Care where the queue for appointments…
January 22, 2017
