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ISO 9001 is an internationally recognized Quality Management System standards certification

Call Centre Applications

Hosted Call Centre Solutions

There are a variety of options available for both existing Call Centres and for any business wishing to outsource their Call Centre needs.

Faster, more reliable internet access has made remote agents and a mobile workforce not only a feasibility but a desirable alternative to agents located centrally. The full range of call centre features are available including all call routing and recording facilities, with connection to the virtual call centre via landline, mobile or voip. X-on provide both voice and data access for remote staff and the virtual switchboard links on and off-site employees into a cohesive team.

Existing call centres can use hosted applications to manage disaster recovery, call overflow and call management. In house systems can be replicated and even enhanced by incorporating X-on hosted call centre solutions.

Call Centre Services

If you have a related Business Site please

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Telephone Sales Training
3C's Telephone communication skills programme has been successful delivered through phone delivered training or phone training medium for contact centre staff. 3C phone training is a successful medium for contact centre training and customer service training.