- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- Video Triage
- Single Telecoms Bill
Wallace House Surgery
"Moving to X-on enables us to release more phone lines when required, providing our patients a more pleasant telephone experience…"
"X-on was willing to work with us to design and build a telecoms system that fitted with our requirements… look at the bigger picture and work as partners…"
"X-on has now given us the ability to record conversations, giving our clinicians an increased safety net should an issue arise between the patient and clinician…"
"X-on have proved that they can deliver both a financially acceptable solution and also the quality and availability of service to an emergency service…"
"On a daily basis the system worked flawlessly… wallboard displayed all our stats, the calls were recorded, the reports all ran…"
Surgery Connect features a new report which shows the number of patients who have chosen the different options in the main menu, averaged over day of the week and time of day (you will not get this report if you do not have a menu configured).
This report has been added by request of a number of surgeries.
We have some more reports in the pipeline, but if there is anything you particularly want to see, please talk to your Account Manager.
Latest User Console
The latest release of the User Console is a significant upgrade and makes it easier to locate calls and call recordings.
It also lets you maintain a central directory of commonly used numbers for dialling out quickly or showing who is calling you on the phone display.
- Key live call statistics
- Call recording access for auth users
- Voicemail access
- Full call history
- Status of all system users
- Add callers to central directory
- Search directory
- View callers by name or number
- Click to call by name or number
If you want to upgrade your Surgery Connect installation, have a word with our support team or your Account Manager who will be happy to arrange.
'No Appointments' Button on Phone
Again, with feedback from several customers, we are introducing the option to program a button on your reception phones which can bring in a pre-programmed messages when no further appointments are available for the current day. This avoids patients having to queue to be told what alternative actions are available to them. We can upgrade most existing systems during a service review and there is no cost for this option, or many other improvements that we are adding during our constant development program.