- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- Video Triage
- Single Telecoms Bill
An all inclusive rental model covers everything - no hidden extras, no call costs, all the features, all the hardware, 24/7 support!
The UK's premier healthcare phone system at a set cost that allows accurate budgeting, and without cutting corners because call costs are adding up.
Feedback from practices and an NHS specific roadmap has honed Surgery Connect into the only system that fully addresses efficient staff/patient communications.
We don't have to try and make it fit - it already does.
GP Forward View
The GP Forward View is aimed at managing practice workload by working smarter, not harder.
Integration with clinical systems, telephone triage, multi-site communications, secure call recording, and DNA reducing reminders directly address high impact actions.
Simple as ABC
A comprehensive but straightforward user interface means staff will have no trouble configuring the phones just how they want.
Downloadable reports will help staff improve the call flow, and a wallboard shows the state of play in real time.
Secure, Secure, Secure
ISO 9001 and ISO 27001, ICO (data protection act compliance), IGT (NHS digital services access), NHS SBS Framework (Shared Business Services), Crown Commercial Service Supplier, PCI-DSS Level 1 Providers.
Your data is safe!
By minimising time staff spend on administrative tasks and calls, EMIS Web integration measurably reduces overall practice costs.
Staff can contact patients with a single click from the EMIS popup.
Patients can self-manage their appointments.
Contact Centre Technology
X-on have been providing contact centre technology throughout the 21st Century.
Surgery Connect was built on this platform, which means it's easily deployed across multiple sites, and with endless scalability.
However the practices within a CCG, Federation or any other grouping are linked, Surgery Connect connects them all.
Surgery Connect doesn't stand still. We're constantly talking to practices and administrators to find out what they'd like to see in their phone system.
We're extending the AI integration so the interaction between patients and their health service is as smooth as it can be, while easing the pressure on staff.
The future's bright!