- Call Queueing
- Call Recording
- Confirm and Remind
- Clinical System Integration
- Video Triage
- Single Telecoms Bill
Surgery Connect is a hosted phone system designed for the specific demands of GP Surgeries.
EMIS Web integration measurably reduces overall costs by minimising time spent on administrative tasks and calls, while improving data quality and compliance.
Contact centre features, including intelligent call queueing and routing, highly secure call recording automatically attached to patient records, confirm and remind systems to reduce DNAs, telephone triage, extensive reporting, and integration with EMIS Web, provide solutions to the GP Forward View high impact actions.
The Surgery Connect EMIS Web Integration benefits in these Key Areas:
Reducing the burden on NHS Administrative Staff allowing them to focus on patient interaction.
- Locate Patient Record
Use calling number and speech recognition to identify patients phoning in, and automatically locate patient records.
- Click to Dial
Single click dialling of patients from clinical records to save time and avoid errors.
- Locate History
Quick access to previous call history and recordings via the patient record.
- Quick SMS
Send a quick ad hoc, or template SMS, to patients from their record.
Allowing patients to manage their own appointments and receive clinical advice though telephony.
- Book, Check or Cancel
Patients can manage their appointments using natural language advanced speech recognition with the clinical system updated accordingly.
- Manage Triage Calls
Patients can book triage call backs from health care professionals, or be connected for immediate advice.
- Signpost Specific Patients
Patients with particular needs can be identfied and given options, or have calls directed appropriately.
- Manage Prescriptions
Patients can book repeat prescriptions.
Giving Health Care Professionals access to full consultation history via patient records.
- Record all Calls
Access to inbound and outbound (triage) call recordings via patient records.
- Record Video Consultations
Access to video consultation recordings via patient records.
- SMS History
Access to the history of SMS to and from the patient via their records.
- Single Login
For telephony and clinical system access, including card access for ultimate security.
Proactive healthcare via notifications to at risk groups through appropriate channels.
- SMS Reminders
Appointment and bulk notifications via SMS with response path which updates the clinical system.
- Voice Reminders
Automated voice calls as reminders, or proactive clinic invitations, with an option to transfer to the receptionist.
- Email and Mail Integration
Integration with email and mail services (e.g. Docman) to provide a unified notification environment.
Surgery Connect, including EMIS Web integration, continues to evolve through evaluation of the feedback we receive from Practices, Federations and CCGs, improving Healthcare patient communications, staff efficiency, and data security, while reducing costs.
To find out how EMIS Integration can drive Practice efficiency, and assist with meeting GP Forward View action points, please call the Sales Team on 0333 332 0000.