Surgery Connect is a hosted phone system designed for the specific demands of GP Surgeries.
EMIS Web integration measurably reduces overall costs by minimising time spent on administrative tasks and calls, while improving data quality and compliance.
Contact centre features, including intelligent call queueing and routing, highly secure call recording automatically attached to patient records, confirm and remind systems to reduce DNAs, telephone triage, extensive reporting, and integration with EMIS Web, provide solutions to the GP Forward View high impact actions.
The Surgery Connect EMIS Web Integration is based around 5 Modules:
|Patient ID||Patient ID matches data including the calling number and partial date of birth against EMIS records for patient identification and screen pop.|
|Manage Appt||Manage Appointment uses natural language speech recognition to identify patients via EMIS and allow appointments to be managed without speaking to reception.|
|Confirm & Remind||Confirm & Remind uses 2-way SMS and voice calls so patients can confirm or cancel appointments.|
|Triage Assist||Triage Assist initiates telephone triage sessions by clicking on an EMIS patient record popup.|
|Recording Tracker||Recording Tracker associates call recordings and SMS with the relevant EMIS patient record for quick, secure access.|
Surgery Connect, including EMIS Web integration, continues to evolve through evaluation of the feedback we receive from Practices, Federations and CCGs, improving Healthcare patient communications, staff efficiency, and data security, while reducing costs.
To find out how EMIS Integration can drive Practice efficiency, and assist with meeting GP Forward View action points, please call the Sales Team on 0333 332 0000.