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Surgery Connect Case Studies

Case Studies

Surgery Connect in Practice

Some of the many Surgeries and Federations using Surgery Connect:

Wallace House Surgery Healthcare Communications

Wallace House Surgery

Wallace House is a NHS General Practice spread over two branches within Hertford.

Surgery Connect is a Cloud Phone System designed specifically for the needs of the busy healthcare surgery.

East Shore Partnership Linked Surgeries

East Shore Partnership

East Shore Partnership is a newly merged two site healthcare practice.

Surgery Connect avoids duplicating their back-office functions across the two surgeries.

Saffron Health Partnership Linked Surgeries

Saffron Health Partnership

Saffron Health Partnership is a newly merged 2 site NHS healthcare practice based in the Midlands.

Call recording with a back-end solution allows practical use of real-time call statistics.

Worden Medical Centre Call Handling

Worden Medical Centre

Worden Medical run many clinics for chronic disease care, and offer a wide variety of other medical services.

Surgery Connect improved their patients call experience, particularly when booking clinics and during peak times.

Colne Valley Group Practice Call Recording

Colne Valley Group Practice

Serving Linthwaite, Marsden, Outlane, Scammonden, Slaithwaite and Standedge from Croft House and Marsden Health Centre.

Surgery Connect provides Colne Valley Group Practice with more control over their call handling, with all phone calls being recorded.

Westover Surgery Phone System Upgrade

Westover Surgery

Serves 8,000 patients in the Falmouth area, providing GP and Nurse consultations, including chronic disease clinics and counselling.

Surgery Connect allows Westover Surgery to review their call handling process via the browser based interface and statistics.

Glovers Lane Surgery

Glovers Lane Surgery

Offering a wide range of clinical services to over 7,500 patients in Netherton, Merseyside.

Surgery Connect provides call management, call queueing, call recording, backup to mobiles, and a wallboard display.